Automotive Workshop Manager

Placements24; Soweto; On-site; ZAR 350,000 - 650,000; Full time

Benefits offered by this job

Performance bonuses

Leadership training

Career advancement

Dynamic work environment

Job summary

Placements24 seeks an experienced Automotive Workshop Manager to oversee day-to-day operations at a busy Soweto service center. You will lead technicians and service advisers, drive performance, and ensure high repair quality and customer satisfaction in Gauteng.

The role requires strong leadership, cost control, and proficiency with DMS systems. You will implement safety standards and contribute to department profitability in a dynamic work environment.

Qualifications

• Proven experience in workshop management or supervisory roles.
• Strong understanding of automotive repair processes and workshop operations.
• Excellent leadership, communication and interpersonal skills.
• Proficiency with dealership management systems (DMS).
• Ability to manage staff, control costs and improve efficiency.

Responsibilities

• Oversee workshop operations including scheduling, workflow and technician productivity.
• Lead, motivate and supervise the service team with performance feedback.
• Ensure repairs and maintenance meet high standards and timelines.
• Oversee inventory management and cost controls.
• Maintain strong customer relationships and resolve complaints.
• Enforce health and safety regulations within the workshop.
• Manage warranty claims processing and supplier relationships.
• Achieve profitability targets through cost control and service sales.

Skills

Workshop management

Leadership

Diagnostics knowledge

Staff supervision

Customer service

DMS software

Tools

DMS software

Job description

About the Role

Our client is seeking an experienced and proactive Automotive Workshop Manager to oversee operations at their busy service center in Soweto . This leadership role is responsible for ensuring the efficient day-to-day running of the workshop, managing staff, controlling costs, and maintaining the highest standards of customer service and repair quality. You will lead a team of technicians and service advisors, driving performance and fostering a positive and productive work environment. This is a critical position for a capable leader looking to make a significant impact within the automotive service industry in the Gauteng region.

Key Responsibilities

• Manage all aspects of workshop operations, including scheduling, workflow, and technician productivity.
• Lead, motivate, and supervise the service team, providing guidance and performance feedback.
• Ensure all repairs and maintenance are carried out to the highest standards and within estimated timeframes.
• Oversee inventory management for parts and supplies, controlling costs and minimizing waste.
• Maintain strong relationships with customers, resolving complaints and ensuring high levels of satisfaction.
• Implement and enforce health and safety regulations within the workshop.
• Manage warranty claims processing and supplier relationships.
• Achieve departmental profitability targets through effective cost control and service sales.

Requirements

• Proven experience in a Workshop Management or supervisory role within the automotive industry.
• Strong understanding of automotive repair processes, diagnostics, and workshop operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in using dealership management systems (DMS) and workshop management software.
• Demonstrated ability to manage staff, control costs, and improve operational efficiency.
• A commitment to providing exceptional customer service and maintaining high-quality standards.

Benefits

• Competitive salary package with performance-based bonuses.
• Opportunities for professional development and leadership training.
• A significant role in the management of a well-established automotive service center.
• A dynamic and challenging work environment in Soweto .
• Potential for future career advancement within the organization.