Automotive Service Manager

Placements24; Benoni; On-site; ZAR 350,000 - 480,000; Full time

Benefits offered by this job

Competitive salary with performance‑dr

Comprehensive health and retirement

Employee discounts on vehicles, parts,

Professional development opportunities

Dynamic team environment in Benoni

Job summary

Placements24 is seeking an Automotive Service Manager in Benoni to lead the service department, coordinate technicians and advisors, and uphold high customer service standards. You will drive profitability, manage inventory, and ensure warranty compliance in a busy dealership environment.

Ideal candidates have proven managerial experience in automotive service, strong leadership skills, and solid knowledge of diagnostics, service procedures, and DMS systems.

Qualifications

• Proven experience as Automotive Service Manager or Assistant Service Manager.
• Strong leadership and interpersonal skills.
• In-depth knowledge of automotive repair and service procedures.
• Excellent customer service and communication abilities.
• Proficiency with dealership management systems (DMS) and relevant software.
• Understanding of financial statements and budget management.

Responsibilities

• Oversee daily service department operations for efficiency and productivity.
• Manage, train and motivate service advisors and technicians.
• Ensure exceptional customer service standards and handle inquiries/complaints.
• Develop strategies to increase service sales, retention and profitability.
• Maintain parts and supplies inventory with cost control.
• Monitor warranty claims per manufacturer guidelines.
• Foster a positive and safe work environment.

Skills

Leadership

Interpersonal skills

Customer service

Budget management

Financial statements

Diagnostics knowledge

Communication abilities

Tools

DMS software

Job description

About the Role

Our client, a leading automotive dealership in Benoni , is seeking an accomplished and results-driven Automotive Service Manager to lead their service department. This role is pivotal in ensuring exceptional customer service, operational efficiency, and profitability. You will oversee all aspects of the service department, including managing technicians, advisors, and customer relations, while upholding the high standards expected in the automotive industry. This is a fantastic opportunity for a motivated leader to make a significant impact in a busy and thriving service center.

Key Responsibilities

• Oversee the daily operations of the automotive service department, ensuring efficient workflow and high productivity.
• Manage, train, and motivate a team of service advisors and automotive technicians.
• Ensure exceptional customer service standards are met and exceeded, handling customer inquiries and complaints effectively.
• Develop and implement strategies to increase service sales, customer retention, and departmental profitability.
• Maintain inventory of parts and supplies, ensuring optimal stock levels and cost control.
• Monitor warranty claims and ensure compliance with manufacturer guidelines.
• Foster a positive and safe work environment for all department staff.

Requirements

• Proven experience as an Automotive Service Manager or Assistant Service Manager.
• Strong leadership, management, and interpersonal skills.
• In-depth knowledge of automotive repair, diagnostics, and service procedures.
• Excellent customer service and communication abilities.
• Proficiency in using dealership management systems (DMS) and relevant software.
• A strong understanding of financial statements and budget management.

Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health and retirement benefits.
• Employee discounts on vehicles, parts, and services.
• Opportunities for professional development and advancement within the dealership group.
• A dynamic and supportive team environment in Benoni .