Automotive Service Manager

Placements24; Upington; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary + bonus

Health, dental, and vision insurance

Professional development

Job summary

Placements24 is seeking an experienced Automotive Service Manager to lead the Upington service department. You will oversee technicians, service advisors, and administrative staff to deliver quality service while optimizing profitability.

The role emphasizes leadership, customer satisfaction, and operational efficiency in a reputable dealership environment. The ideal candidate brings strong automotive knowledge, proven management skills, and a track record of improving service performance and

Qualifications

• Extensive experience in the automotive industry with at least 5 years in a Service Manager or senior leadership role.
• Proven ability to lead and motivate automotive professionals.
• Strong understanding of automotive diagnostics, repair processes, and service operations.
• Excellent customer service, communication, and problem-solving skills.

Responsibilities

• Lead and manage the service department team of technicians and advisors.
• Ensure delivery of high-quality vehicle maintenance and repair services.
• Develop strategies to improve customer satisfaction and retention.
• Manage workshop scheduling, workflow, and resource allocation for efficiency.
• Oversee inventory management for parts and supplies ensuring availability and cost-effectiveness.
• Monitor financial performance of the service department, including budgets and profitability.
• Ensure compliance with safety regulations and company policies.

Skills

Leadership

Customer service

Team management

Diagnostics knowledge

Education

Business/Management qualification

Tools

DMS software

Job description

About the Role

Our client is seeking a highly experienced and results-driven Automotive Service Manager to lead their busy service department in Upington . This critical role involves overseeing all aspects of service operations, including managing technicians, service advisors, and administrative staff, ensuring exceptional customer satisfaction, and achieving profitability targets. The ideal candidate will possess strong leadership skills, a deep understanding of automotive repair, and a proven ability to drive efficiency and quality within a service department setting.

Key Responsibilities

• Lead, mentor, and manage the performance of the service department team, including technicians and service advisors.
• Ensure the delivery of high-quality vehicle maintenance and repair services, meeting customer expectations.
• Develop and implement strategies to improve customer satisfaction and retention rates.
• Manage workshop scheduling, workflow, and resource allocation to maximize efficiency and productivity.
• Oversee inventory management for parts and supplies, ensuring availability and cost-effectiveness.
• Monitor financial performance of the service department, managing budgets and driving profitability.
• Ensure compliance with all safety regulations and company policies.

Requirements

• Extensive experience in the automotive industry, with a minimum of 5 years in a Service Manager or senior leadership role.
• Demonstrated ability to lead and motivate a team of automotive professionals.
• Strong understanding of automotive diagnostics, repair processes, and service operations.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency in dealership management systems (DMS) and relevant software.
• A business or management qualification is highly desirable.

Benefits

• A highly competitive salary and performance-based bonus structure.
• Comprehensive health, dental, and vision insurance plans.
• Opportunities for professional development and leadership training.
• A dynamic and supportive work environment within a reputable dealership.
• Potential for long-term career growth and advancement.