Senior Automotive Service Advisor - WhatJobs Direct

Placements24; Sandton; Hybride; ZAR 420 000 - 640 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Hybrid work Sandton

Premium dealership

Training & development

Résumé du poste

Placements24 in Sandton, Gauteng, seeks an experienced Senior Automotive Service Advisor to bridge the service department with customers in a hybrid work setting. You will greet customers, document service needs, and clearly communicate repair requirements while coordinating the service workflow with technicians and managers.

The ideal candidate has proven experience as an automotive service advisor, strong communication and organizational skills, and proficiency with DMS and diagnostic tools.

Qualifications

• Proven experience as an Automotive Service Advisor with a strong track record.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using dealership management systems (DMS) and diagnostic tools.
• Strong organizational and time-management abilities.
• Ability to multi-task in a fast-paced environment.
• Knowledge of automotive parts, services and basic mechanical principles.
• Valid driver's license.
• Experience in a senior or lead advisor role is advantageous.
• Ability to work in a hybrid model (on-site and remote).

Responsabilités

• Greet customers and document service needs.
• Inspect vehicles with customers to confirm maintenance.
• Explain recommended services and costs clearly.
• Generate service estimates and invoices.
• Schedule service appointments and manage workflow.
• Update customers on repair status.
• Maintain customer relationships and loyalty.
• Upsell services and products when appropriate.
• Collaborate with technicians and service managers.
• Handle inquiries and concerns professionally.
• Stay updated on product knowledge and dealership policies.

Connaissances

Automotive Service Advisor

Customer service

DMS proficiency

Diagnostic tools

Organizational skills

Time management

Communication skills

Vehicle knowledge

Driver's license

Hybrid work experience

Outils

Dealership software

Automotive diagnostic tools

Description du poste

About the Role

Our client, a premier automotive dealership in the affluent area of Sandton, Gauteng , is seeking an experienced and customer-focused Senior Automotive Service Advisor. This role is pivotal in bridging the gap between our service department and our valued clientele, ensuring an exceptional customer experience from vehicle drop-off to pick-up. You will be responsible for accurately assessing customer needs, clearly communicating repair requirements, and managing the service workflow efficiently. This hybrid role combines significant customer-facing interaction in our state-of-the-art facility with remote administrative tasks, allowing for a balanced workflow. We are looking for a motivated individual with excellent communication and organizational skills.

Key Responsibilities

• Greet customers warmly and professionally, listen attentively to their concerns, and accurately document vehicle service needs.
• Inspect vehicles with customers to identify and confirm maintenance and repair requirements.
• Provide clear, detailed explanations of recommended services, repairs, and associated costs.
• Generate accurate service estimates and invoices using dealership software.
• Schedule service appointments and manage the workflow of the service department to ensure timely completion of work.
• Maintain consistent communication with customers regarding the status of their vehicle repairs.
• Build and maintain strong customer relationships, fostering loyalty and satisfaction.
• Upsell additional services and products where appropriate and beneficial to the customer.
• Collaborate effectively with technicians and service managers to ensure smooth operations.
• Handle customer inquiries, complaints, and concerns professionally and efficiently.
• Stay updated on product knowledge, service offerings, and dealership policies.

Requirements

• Proven experience as an Automotive Service Advisor, with a strong track record of success.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in using dealership management systems (DMS) and automotive diagnostic tools.
• Strong organizational and time-management abilities.
• Ability to multi-task and work effectively in a fast-paced environment.
• Knowledge of automotive parts, services, and basic mechanical principles.
• A professional appearance and demeanor.
• Valid driver's license is required.
• Previous experience in a senior or lead advisor role is highly advantageous.
• Ability to work effectively in a hybrid model, balancing on-site and remote responsibilities.

Benefits

• Competitive salary and commission structure.
• Hybrid work arrangement based in Sandton, Gauteng .
• Opportunity to work at a prestigious dealership with a high volume of premium vehicles.
• Access to continuous training and professional development programs.