Senior Automotive Service Advisor | Customer Care

Placements24; East London; On-site; ZAR 280,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement fund

Training & development

Employee discounts

Paid annual leave

Career progression

Job summary

Placements24 in East London is seeking a Senior Automotive Service Advisor to serve as the main liaison between customers and the service department, ensuring top-notch experiences and efficient repair workflows.

The role requires 5+ years of relevant experience, excellent communication, and solid knowledge of automotive systems. You will explain maintenance needs to customers and coordinate with technicians in a fast-paced environment.

Qualifications

• Minimum of 5 years of experience as an Automotive Service Advisor.
• Proven track record of high customer satisfaction.
• Strong knowledge of automotive systems and repair processes.
• Excellent communication, listening, and interpersonal skills.
• Ability to explain technical information clearly to non-technical customers.
• Proficiency with dealership management systems (DMS) and standard office software.
• Strong organizational and time management skills.
• Professional and positive attitude.
• Valid driver's license.

Responsibilities

• Greet customers warmly and professionally, actively listening to understand their vehicle concerns.
• Accurately diagnose customer needs and translate them into clear service orders for technicians.
• Advise customers on recommended maintenance, repairs, and services, explaining technical information in an easily understandable manner.
• Provide accurate estimates for labor and parts, and obtain customer approval for work to be performed.
• Coordinate with the workshop technicians to ensure timely completion of services and repairs.
• Maintain open and consistent communication with customers regarding the status of their vehicle.
• Handle customer inquiries, complaints, and issues promptly and professionally.
• Manage service schedules and appointments effectively.
• Ensure all service documentation is accurate and complete.
• Promote dealership services and build strong, lasting relationships with customers.

Skills

Customer service

Communication

Interpersonal skills

DMS

Time management

Tools

DMS

Office software

CRM

Job description

Placements24 in East London is seeking a Senior Automotive Service Advisor to serve as the main liaison between customers and the service department, ensuring top-notch experiences and efficient repair workflows.

The role requires 5+ years of relevant experience, excellent communication, and solid knowledge of automotive systems. You will explain maintenance needs to customers and coordinate with technicians in a fast-paced environment.