Senior Adventure Tours Operations Leader

Placements24; Randburg; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Job summary

Placements24 is seeking a Senior Adventure Tourism Operations Manager to lead end-to-end operations for adventure tours in Randburg, Gauteng. You will supervise guides and staff, drive safety standards, manage logistics, and shape operational procedures to deliver exceptional guest experiences.

The role emphasizes strong leadership, budget control, and regulatory compliance while fostering a culture of safety and service excellence across activities originating from Randburg.

Qualifications

• Bachelor's degree in Tourism Management, Hospitality, Business Administration or related field.
• Minimum 7 years of progressive adventure tourism operations management experience.
• Experience leading teams, budgets, and complex outdoor activities.
• Certifications in First Aid or Wilderness First Responder desirable.
• Strong leadership, communication, problem-solving and decision-making skills.

Responsibilities

• Oversee planning, execution, and delivery of all adventure activities and tours.
• Ensure highest standards of safety, risk management, and emergency preparedness.
• Lead and train a team of adventure guides and operational staff.
• Develop and refine procedures, protocols, and training programs.
• Manage equipment inventory, maintenance, and procurement.
• Control budgets to ensure cost-effectiveness and profitability.
• Foster relationships with suppliers, communities, and regulatory bodies.
• Monitor guest feedback and implement improvements to enhance the experience.
• Ensure compliance with safety and tourism regulations.
• Contribute to new adventure products and itineraries.
• Conduct regular site inspections and operational audits.
• Maintain detailed records of operations, safety incidents, and staff performance.
• Promote safety, professionalism, and customer service across the team.

Skills

Leadership

Risk management

Logistics

Team management

Communication

Problem-solving

Decision-making

MS Office

Education

Bachelor's degree in Tourism Management / Hospitality / Business Administration

Tools

MS Office Suite

Operational software

Job description

Placements24 is seeking a Senior Adventure Tourism Operations Manager to lead end-to-end operations for adventure tours in Randburg, Gauteng. You will supervise guides and staff, drive safety standards, manage logistics, and shape operational procedures to deliver exceptional guest experiences.

The role emphasizes strong leadership, budget control, and regulatory compliance while fostering a culture of safety and service excellence across activities originating from Randburg.