Adventure Tourism Operations Manager

Placements24; Pretoria; Ibrido; ZAR 700.000 - 1.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

Hybrid work model

Career growth opportunities

Descrizione del lavoro

Placements24 in Pretoria, Gauteng, seeks an experienced Adventure Tourism Operations Manager to oversee and enhance its outdoor adventure activities, ensuring safety, quality, and exceptional client experiences. You will lead daily operations, manage staff, monitor budgets, implement policies, and develop new experiences, with a hybrid work arrangement balancing on-site oversight and remote admin.

This hands-on role requires strong leadership, risk management, and a passion for sustainable

Competenze

• 5+ years of operations management experience, preferably in adventure tourism or outdoor recreation.
• Strong understanding of safety management systems and risk assessment in outdoor environments.
• Excellent leadership, communication, and interpersonal skills.
• Experience in managing budgets and controlling costs.
• Proficiency with scheduling tools, CRM, and MS Office.
• Certifications in first aid, outdoor guiding, or risk management are desirable.
• Passion for outdoors and sustainable tourism practices.
• Ability to work flexible hours, including weekends/public holidays.

Mansioni

• Oversee daily adventure tourism operations, including scheduling, resource allocation, and staff supervision.
• Develop and implement safety policies and procedures to ensure safety and compliance.
• Manage equipment, vehicles, and facilities maintenance.
• Train and mentor a team of guides and operational staff.
• Ensure exceptional customer service and resolve client inquiries promptly.
• Negotiate contracts with suppliers and manage relationships.
• Monitor costs and implement efficiency improvements.
• Conduct risk assessments and mitigate safety risks.
• Contribute to development of new adventure products and experiences.

Conoscenze

Operations management

Safety management

Leadership

Budgeting

Scheduling tools

CRM

MS Office

First aid certification

Outdoor guiding

Sustainable tourism

Strumenti

Scheduling tools

CRM

MS Office

Descrizione del lavoro

About the Role

Our client, a leading operator in the vibrant Leisure & Sports sector, is seeking an experienced and enthusiastic Adventure Tourism Operations Manager to oversee and enhance their diverse range of outdoor adventure activities. Based in Pretoria, Gauteng , this role requires a blend of operational expertise, strong leadership, and a passion for delivering exceptional client experiences. You will be responsible for managing day-to-day operations, ensuring the highest standards of safety, quality, and customer satisfaction across all adventure offerings. This is a dynamic position where you'll be instrumental in shaping the future of adventure tourism in the region. We are looking for someone who thrives in a hands-on environment and can expertly navigate the complexities of outdoor operations.

Key Responsibilities

• Manage and coordinate all aspects of daily adventure tourism operations, including scheduling, resource allocation, and staff supervision.
• Develop and implement operational policies and procedures to ensure safety, efficiency, and compliance with industry standards.
• Oversee the maintenance and management of equipment, vehicles, and facilities.
• Train, mentor, and manage a team of guides and operational staff, fostering a culture of excellence and safety.
• Ensure exceptional customer service delivery, addressing client inquiries and resolving issues promptly.
• Manage supplier relationships and negotiate contracts for necessary services and supplies.
• Monitor operational costs and implement strategies to optimize efficiency and profitability.
• Conduct regular risk assessments and implement mitigation strategies to maintain a safe operating environment.
• Contribute to the development of new adventure products and experiences.

Requirements

• Proven experience (5+ years) in operations management, preferably within the adventure tourism or outdoor recreation industry.
• Strong understanding of safety management systems and risk assessment procedures in outdoor environments.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to manage budgets and control operational costs.
• Proficiency in relevant software applications (e.g., scheduling tools, CRM, MS Office Suite).
• Relevant certifications in first aid, outdoor guiding, or risk management are highly desirable.
• A passion for the outdoors and a commitment to sustainable tourism practices.
• Ability to work flexible hours, including weekends and public holidays, as operational demands require.
• Experience in staff training and development.

Benefits

Our client offers a competitive salary package, comprehensive health and wellness benefits, and opportunities for professional growth within a thriving adventure tourism company. Enjoy a hybrid work arrangement that allows for a balance between on-site operational oversight and remote administrative tasks. You'll have the opportunity to work in a stunning natural environment and be part of a team dedicated to providing unforgettable adventure experiences in and around Pretoria . Join us and help lead the way in South Africa's exciting adventure tourism sector.