Senior Adventure Tourism Operations Manager

Placements24; Mbombela (Nelspruit); In loco; ZAR 900.000 - 1.500.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance incentives

Medical aid

Retirement fund

Relocation assistance

Descrizione del lavoro

Placements24 in Mpumalanga near Nelspruit seeks a Senior Adventure Tourism Operations Manager to oversee and optimize rafting, ziplining, hiking and wildlife safaris. You will lead a team of guides and operational staff, uphold safety standards and drive guest satisfaction.

The role focuses on efficiency, budget control and developing new adventure products while ensuring compliance with tourism and safety regulations.

Competenze

• Minimum 5-7 years of experience in operations management within adventure tourism or hospitality.
• Proven track record in managing diverse operational teams and complex logistics.
• Extensive knowledge of safety management systems and risk assessment in outdoor adventure environments.

Mansioni

• Oversee day-to-day operations of all adventure activities, ensuring smooth and efficient service delivery.
• Manage and train a team of qualified adventure guides and operational staff, ensuring high performance and adherence to safety protocols.
• Develop, implement, and enforce stringent safety standards and risk management procedures for all activities.
• Ensure all equipment is maintained to the highest standards and meets all regulatory requirements.
• Manage operational budgets, control costs, and identify opportunities for revenue enhancement.
• Optimize operational processes to improve efficiency and customer experience.
• Handle customer inquiries, bookings, and feedback, resolving issues promptly and professionally.
• Develop and maintain strong relationships with suppliers, local communities, and regulatory bodies.
• Contribute to development of new adventure products and experiences.
• Ensure compliance with all relevant tourism, environmental, and safety regulations.

Conoscenze

Operations management

Team leadership

Safety management

Budget management

Customer service

Logistics

Formazione

Tourism Management or related field

Business Administration or related

Descrizione del lavoro

About the Role

A premier adventure tourism operator based in the scenic Mpumalanga region, near Nelspruit , is seeking a highly experienced and dynamic Senior Adventure Tourism Operations Manager. This role is critical in overseeing and enhancing the delivery of a wide range of thrilling adventure activities, including white-water rafting, ziplining, hiking, and wildlife safaris. The ideal candidate will possess extensive experience in operational management within the adventure tourism sector, a strong commitment to safety standards, and excellent leadership skills. You will be responsible for managing a team of guides, ensuring operational efficiency, maintaining high customer satisfaction, and driving business growth. This is an exciting opportunity to manage operations in one of South Africa's most beautiful and adventurous provinces. Your expertise will ensure seamless and safe experiences for clients seeking adventure. The role is based near Nelspruit .

Key Responsibilities

• Oversee the day-to-day operations of all adventure activities, ensuring smooth and efficient service delivery.
• Manage and train a team of qualified adventure guides and operational staff, ensuring high performance and adherence to safety protocols.
• Develop, implement, and enforce stringent safety standards and risk management procedures for all activities.
• Ensure all equipment is maintained to the highest standards and meets all regulatory requirements.
• Manage operational budgets, control costs, and identify opportunities for revenue enhancement.
• Optimize operational processes to improve efficiency and customer experience.
• Handle customer inquiries, bookings, and feedback, resolving any issues promptly and professionally.
• Develop and maintain strong relationships with suppliers, local communities, and regulatory bodies.
• Contribute to the development of new adventure products and experiences.
• Ensure compliance with all relevant tourism, environmental, and safety regulations.

Requirements

• A minimum of 5-7 years of experience in operations management within the adventure tourism or hospitality industry.
• Proven track record in managing diverse operational teams and complex logistics.
• Extensive knowledge of safety management systems and risk assessment in outdoor adventure environments.
• Strong leadership, communication, and problem-solving skills.
• Certification in relevant adventure activities (e.g., rafting guide, wilderness first responder) is highly desirable.
• Experience in budget management and financial oversight.
• Excellent customer service and interpersonal skills.
• Ability to work under pressure and in a dynamic, fast-paced environment.
• Passion for the outdoors and a commitment to delivering exceptional client experiences.
• A relevant qualification in Tourism Management, Business Administration, or a related field.

Benefits

Our client offers a competitive salary package, commensurate with experience and expertise. This includes performance-based incentives and potential for profit sharing. Comprehensive medical aid and a retirement fund contribution are provided. This role offers unparalleled opportunities to work in a stunning natural environment and be part of a team dedicated to providing unforgettable adventures. Relocation assistance may be offered for suitable candidates relocating to the Nelspruit area. This is a key management position in a growing and exciting industry.