Lead Adventure Tours Guide & Operations Manager

Placements24; Mbombela (Nelspruit); On-site; ZAR 450,000 - 700,000; Full time

Benefits offered by this job

Competitive salary

Bonuses based on performance

Work in breathtaking landscapes

Comprehensive safety and guiding培训

Staff discounts on tours

Job summary

Placements24 is seeking an experienced Adventure Tourism Guide Manager to lead a team of guides around Nelspruit. You will ensure safety, customer service, and efficiency across hiking, rafting, and wildlife tours.

The role involves recruiting and training guides, developing itineraries, and overseeing equipment and safety protocols, while promoting sustainable tourism and delivering outstanding guest experiences.

Qualifications

• Minimum 5 years in adventure tourism, with at least 2 years in a supervisory or management role.
• Extensive knowledge of adventure activities common to the Nelspruit region (hiking, rafting, safari).
• Wilderness First Responder certification or equivalent is essential.
• Excellent communication and customer service abilities.
• Proficiency in risk assessment and management.

Responsibilities

• Recruit, train, and manage a team of adventure tour guides, ensuring adherence to safety standards and company policies.
• Develop and refine tour itineraries, ensuring they are engaging, safe, and environmentally responsible.
• Oversee the maintenance and safety checks of all tour equipment, including vehicles, rafts, and camping gear.
• Implement and enforce rigorous safety protocols for all adventure activities.
• Manage operational logistics, including bookings, transportation, and customer inquiries.
• Foster a positive and professional working environment for the guide team.

Skills

Leadership

Decision making

Problem solving

Wilderness First Responder

Communication

Customer service

Risk assessment

Job description

Placements24 is seeking an experienced Adventure Tourism Guide Manager to lead a team of guides around Nelspruit. You will ensure safety, customer service, and efficiency across hiking, rafting, and wildlife tours.

The role involves recruiting and training guides, developing itineraries, and overseeing equipment and safety protocols, while promoting sustainable tourism and delivering outstanding guest experiences.