Adventure Tour Operations Lead

Placements24; Rustenburg; Hybrid; ZAR 240,000 - 420,000; Full time

Benefits offered by this job

Medical expenses contribution

Paid time off

Adventure activities participation

Job summary

Placements24 in Rustenburg is seeking an Adventure Tourism Operations Coordinator to oversee daily tour operations, manage bookings, brief guides, and ensure safety protocols are followed. The role focuses on delivering high-quality experiences across hiking, rock climbing, and guided tours in the North West region.

You will liaise with clients and service providers, coordinate schedules, and assist in creating new itineraries while maintaining meticulous records and ensuring customer

Qualifications

• Diploma or degree in Tourism Management, Hospitality, or related field preferred.
• 3+ years of operations/coordination experience in adventure tourism or hospitality.
• Strong understanding of adventure activities and safety protocols.

Responsibilities

• Manage and coordinate daily adventure tour operations, ensuring activities run smoothly and safely.
• Handle client bookings, inquiries, and provide exceptional customer service throughout tours.
• Schedule and brief adventure guides, ensuring equipment, information, and support are available.
• Develop and maintain daily operational schedules for all activities.
• Ensure adherence to safety regulations and emergency procedures, conduct risk assessments.
• Liaise with local authorities, accommodations, and stakeholders as required.
• Assist in developing new tour packages and itineraries.
• Prepare daily operational reports for management.

Skills

Logistics management

Customer service

Communication skills

Time management

Education

Diploma/Degree in Tourism Management or Hospitality

Tools

Booking systems

Job description

Placements24 in Rustenburg is seeking an Adventure Tourism Operations Coordinator to oversee daily tour operations, manage bookings, brief guides, and ensure safety protocols are followed. The role focuses on delivering high-quality experiences across hiking, rock climbing, and guided tours in the North West region.

You will liaise with clients and service providers, coordinate schedules, and assist in creating new itineraries while maintaining meticulous records and ensuring customer