Remote Senior Adventure Tour Operations Manager

Placements24; Gqeberha; Híbrido; ZAR 900.000 - 1.400.000; Tempo integral

Benefícios oferecidos por esta vaga

Health & wellness benefits

Home office stipend

Flexible remote work

Paid time off and travel discounts

Professional development opportunities

Resumo da vaga

Placements24 is seeking a Senior Tour Operations Manager to design, manage, and execute high-quality adventure tours across South Africa, with a focus on Port Elizabeth and the Eastern Cape. Lead logistics, supplier relations, and risk management to ensure client satisfaction and profitability.

The role requires 6+ years in tour operations, a relevant degree, and strong leadership. Remote work is supported, with emphasis on operational excellence and seamless tour delivery for domestic and

Qualificações

• Bachelor's degree in Tourism Management, Hospitality, Business Administration, or related field.
• Minimum of 6 years in tour operations management, preferably within adventure travel or Leisure & Sports.
• Extensive knowledge of South African geography, culture, and adventure tourism hotspots, especially Eastern Cape.
• Proven experience in managing remote teams and coordinating complex logistical operations.
• Strong understanding of risk management and safety procedures in outdoor activities.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in tour operating software and standard office applications.
• Ability to work independently in a Yes remote setting.

Responsabilidades

• Design, develop, and manage a portfolio of adventure tour packages, ensuring quality and profitability.
• Oversee all aspects of tour operations, including logistics, transportation, accommodation, and activity coordination.
• Develop and maintain strong relationships with local suppliers, guides, and service providers.
• Ensure adherence to safety protocols, risk management procedures, and regulatory compliance.
• Manage operational budgets, monitor costs, and implement cost-saving measures where appropriate.
• Handle customer inquiries, feedback, and issue resolution with professionalism and efficiency.
• Train and manage a team of tour coordinators and operational staff.
• Continuously research and identify new tour opportunities and product enhancements.
• Monitor industry trends and competitor activities to maintain a competitive edge.
• Create and update operational manuals and training materials for staff and guides.

Conhecimentos

Leadership

Logistics coordination

Remote team management

Communication

Negotiation

Problem solving

Risk management

Formação

Bachelor's degree in Tourism Management/Hospitality/Business Administration

Ferramentas

Tour operating software

Microsoft Office

Descrição da vaga

Placements24 is seeking a Senior Tour Operations Manager to design, manage, and execute high-quality adventure tours across South Africa, with a focus on Port Elizabeth and the Eastern Cape. Lead logistics, supplier relations, and risk management to ensure client satisfaction and profitability.

The role requires 6+ years in tour operations, a relevant degree, and strong leadership. Remote work is supported, with emphasis on operational excellence and seamless tour delivery for domestic and