Head of Adventure Operations & Safety (Relocation Support)

Placements24; Mbombela (Nelspruit); Vor Ort; ZAR 900.000 - 1.500.000; Vollzeit

Benefits dieser Stelle

Performance incentives

Medical aid

Retirement fund

Relocation assistance

Zusammenfassung

Placements24 in Mpumalanga near Nelspruit seeks a Senior Adventure Tourism Operations Manager to oversee and optimize rafting, ziplining, hiking and wildlife safaris. You will lead a team of guides and operational staff, uphold safety standards and drive guest satisfaction.

The role focuses on efficiency, budget control and developing new adventure products while ensuring compliance with tourism and safety regulations.

Qualifikationen

• Minimum 5-7 years of experience in operations management within adventure tourism or hospitality.
• Proven track record in managing diverse operational teams and complex logistics.
• Extensive knowledge of safety management systems and risk assessment in outdoor adventure environments.

Aufgaben

• Oversee day-to-day operations of all adventure activities, ensuring smooth and efficient service delivery.
• Manage and train a team of qualified adventure guides and operational staff, ensuring high performance and adherence to safety protocols.
• Develop, implement, and enforce stringent safety standards and risk management procedures for all activities.
• Ensure all equipment is maintained to the highest standards and meets all regulatory requirements.
• Manage operational budgets, control costs, and identify opportunities for revenue enhancement.
• Optimize operational processes to improve efficiency and customer experience.
• Handle customer inquiries, bookings, and feedback, resolving issues promptly and professionally.
• Develop and maintain strong relationships with suppliers, local communities, and regulatory bodies.
• Contribute to development of new adventure products and experiences.
• Ensure compliance with all relevant tourism, environmental, and safety regulations.

Kenntnisse

Operations management

Team leadership

Safety management

Budget management

Customer service

Logistics

Ausbildung

Tourism Management or related field

Business Administration or related

Jobbeschreibung

Placements24 in Mpumalanga near Nelspruit seeks a Senior Adventure Tourism Operations Manager to oversee and optimize rafting, ziplining, hiking and wildlife safaris. You will lead a team of guides and operational staff, uphold safety standards and drive guest satisfaction.

The role focuses on efficiency, budget control and developing new adventure products while ensuring compliance with tourism and safety regulations.