Senior Account Manager - Sandton

Placements24; Sandton; Hybrid; ZAR 600,000 - 1,200,000; Full time

Benefits offered by this job

Base salary + bonuses

Medical & dental benefits

Retirement benefits

Paid time off

Professional development opportunities

Networking events

Job summary

Placements24 seeks a Senior Account Manager to lead a portfolio of key client accounts from our Sandton hub. You will retain clients, foster strategic relationships, and identify expansion opportunities while coordinating with sales, support, and product teams to ensure exceptional service.

The role requires a proven track record in managing high-value accounts, strong communication and negotiation skills, and the ability to work effectively in a hybrid environment in Sandton.

Qualifications

• Minimum of 5 years of experience in account management or a related client-facing sales role.
• Proven track record of successfully managing and growing key client accounts.
• Exceptional communication, negotiation, and problem-solving skills.
• Strong business acumen and the ability to understand complex client needs.

Responsibilities

• Oversee and manage a portfolio of high-value client accounts, ensuring retention and profitability.
• Develop and implement strategic account plans to drive growth and maximize revenue from existing clients.
• Serve as the main point of contact, building and maintaining strong, long-term relationships with key decision-makers.
• Identify and pursue opportunities for upselling and cross-selling relevant products and services.
• Collaborate with internal teams (sales, support, product) to deliver exceptional client experiences.
• Proactively address client concerns and resolve issues to ensure satisfaction and loyalty.

Skills

Account management

Client relationships

Negotiation

Communication

CRM software

Hybrid work

Job description

About the Role

Our client is seeking a highly skilled and experienced Senior Account Manager to join their prestigious team in Sandton . This role is responsible for managing and growing a portfolio of key client accounts, ensuring client satisfaction, and identifying strategic opportunities for expansion. You will act as the primary point of contact for major clients, fostering strong relationships and acting as a trusted advisor. This position offers a hybrid work arrangement, allowing for flexibility while maintaining essential in-person client engagement and team collaboration in the bustling Sandton business hub.

Key Responsibilities

• Oversee and manage a portfolio of high-value client accounts, ensuring retention and profitability.
• Develop and implement strategic account plans to drive growth and maximize revenue from existing clients.
• Serve as the main point of contact, building and maintaining strong, long-term relationships with key decision-makers.
• Identify and pursue opportunities for upselling and cross-selling relevant products and services.
• Collaborate with internal teams (sales, support, product) to deliver exceptional client experiences.
• Proactively address client concerns and resolve issues to ensure satisfaction and loyalty.

Requirements

• Minimum of 5 years of experience in account management or a related client-facing sales role.
• Proven track record of successfully managing and growing key client accounts.
• Exceptional communication, negotiation, and problem-solving skills.
• Strong business acumen and the ability to understand complex client needs.
• Experience working effectively within a hybrid work environment.
• Proficiency in CRM software and account management best practices.

Benefits

• Competitive base salary with significant performance-based bonuses.
• Comprehensive medical, dental, and retirement benefits.
• Generous paid time off and professional development opportunities.
• Access to exclusive networking events and industry conferences.
• A dynamic and professional work environment in the heart of Sandton .