Senior Account Manager (JB6314)

Kontak; Sandton; Vor Ort; ZAR 900.000 - 1.200.000; Vollzeit

Benefits dieser Stelle

Medical insurance for main member

Quarterly performance bonuses

Death and disability cover

Flexible leave arrangement

Training opportunities including ITIL

Autonomous working environment

Growth opportunities

Zusammenfassung

Kontak Recruitment is seeking a Senior Account Manager in Johannesburg, Gauteng, to own a portfolio of strategic ICT accounts. You will act as a trusted technology advisor, driving growth and ensuring client satisfaction across managed services, cloud, and IT infrastructure.

The role requires a strong network with senior executives and a proven track record in solution selling. The successful candidate will manage quotations, renewals, and commercial negotiations, while collaborating with

Qualifikationen

• 8+ years of experience in account management, client management, or ICT.
• Strong background in managed services, systems integration, or a similar technology environment.
• Proven track record of building long-term client relationships and growing revenue within existing accounts.
• Experience engaging with senior executives as well as technical teams.
• Solid commercial awareness with experience in solution selling.
• Experience managing quotations, proposals, renewals, and commercial negotiations.
• Excellent communication and presentation skills with strong attention to detail.
• Valid driver’s license and reliable transport for client site visits.
• Relevant technology certifications are advantageous.

Aufgaben

• Build and maintain strong relationships with client stakeholders and decision-makers across the assigned portfolio.
• Act as a trusted technology advisor, understanding each client's business goals, current environment, and future needs.
• Identify and develop opportunities to improve, expand, or modernise client ICT environments.
• Develop new business opportunities within existing accounts and maintain a healthy opportunity pipeline.
• Manage quotations, proposals, renewals, and commercial discussions end to end.
• Collaborate with technical teams to develop appropriate, well-scoped solutions for client requirements.
• Coordinate with operations, procurement, and project delivery teams to ensure client requirements are met successfully.
• Conduct regular service reviews and strategic account meetings, covering SLA performance, project updates, and outstanding actions.
• Maintain up-to-date records of client information, pipeline activity, and opportunities in relevant systems.
• Keep clients informed of relevant developments in technology, security, and service delivery.

Kenntnisse

Relationship management

Executive engagement

Communication skills

Presentation skills

Negotiation

CRM proficiency

Solution selling

Tools

Microsoft 365

Cloud Solutions

Cybersecurity

IT infrastructure

Networking

SaaS

CRM

PSA

ITSM

Jobbeschreibung

Senior Account Manager (JB6314)

Location: Johannesburg, Gauteng

Salary: Market Related

Employment Type: Permanent

A specialist IT managed services business based in Johannesburg operates across infrastructure, connectivity, procurement, and cloud solutions, supporting a portfolio of strategic clients with end-to-end technology services. The team is focused, delivery-driven, and operates within a culture that trusts people to get the work done without micromanagement. This is a company where results matter and where the right person will have the space to genuinely own their role.

This is a Senior Account Manager opportunity for someone who knows the ICT space inside out and thrives on building relationships that actually go somewhere. The successful candidate will take full ownership of a portfolio of key and strategic accounts, acting as a trusted technology advisor and ensuring clients are not just satisfied but genuinely better positioned because of the partnership. This role sits at the intersection of technical understanding and commercial instinct, and it calls for someone who can hold a meaningful conversation with a CTO in the morning and follow up on a proposal by the end of the day.

What's in it for you

• Company-paid medical insurance for the main member
• Performance-based quarterly bonuses tied to KPIs
• Death and disability cover paid by the company
• Flexible leave arrangement with room to negotiate additional days beyond the standard 15
• Access to training opportunities including ITIL and other industry-relevant programmes
• Autonomous working environment where delivery is trusted and recognised
• Opportunity to be part of a growing technology business with room to make a real impact

Minimum Requirements

• 8 or more years of experience in account management, client management, or the broader ICT industry
• Strong background in managed services, systems integration, or a similar technology environment
• Demonstrated ability to manage large, complex, or strategically important client accounts
• Proven track record of building long-term client relationships and growing revenue within existing accounts
• Comfortable engaging with senior executives as well as technical teams
• Solid commercial awareness with experience in solution selling
• Experience managing quotations, proposals, renewals, and commercial negotiations
• Good working knowledge of Microsoft 365, cloud, networking, cybersecurity, backup and recovery, SaaS, VOIP, and IT infrastructure
• Experience using CRM, PSA, or ITSM platforms to manage pipelines and client activity
• Excellent communication and presentation skills with strong attention to detail
• Valid driver's licence and reliable transport for client site visits
• Relevant technology, vendor, ITIL, cloud, networking, or cybersecurity certifications are advantageous

Key Responsibilities

• Build and maintain strong relationships with client stakeholders and decision-makers across the assigned portfolio
• Act as a trusted technology advisor, understanding each client's business goals, current environment, and future needs
• Identify and develop opportunities to improve, expand, or modernise client ICT environments
• Develop new business opportunities within existing accounts and maintain a healthy opportunity pipeline
• Manage quotations, proposals, renewals, and commercial discussions end to end
• Collaborate with technical teams to develop appropriate, well-scoped solutions for client requirements
• Coordinate with operations, procurement, and project delivery teams to ensure client requirements are met successfully
• Conduct regular service reviews and strategic account meetings, covering SLA performance, project updates, and outstanding actions
• Manage client expectations and assist with escalations where required
• Maintain accurate and up-to-date records of client information, pipeline activity, and opportunities in relevant systems
• Keep clients informed of relevant developments in technology, security, and service delivery

Keywords

Senior Account Manager, IT Account Manager, Managed Services, ICT, Client Relationship Management, Microsoft 365, Cloud Solutions, Cybersecurity, IT Infrastructure, Networking, SaaS, Connectivity, Solution Selling, CRM, Pipeline Management, Strategic Accounts, ITIL, Johannesburg, Gauteng

Kontak Recruitment Disclaimer

Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.

Job specifics: Requirements mirror advertisement, duties may adjust for client needs.

Fair process: Fair assessment, only shortlisted candidates contacted due to volume.

Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.

Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.

Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.