Account Manager

Hyremote LLC; Wes-Kaap; Remote; ZAR 279,000 - 335,000; Full time

Benefits offered by this job

Remote work

Weekly payroll

Salary growth structure

Job summary

Hyremote LLC is seeking a client-facing professional to own a portfolio of client accounts in a fully remote role across South Africa. You will proactively manage concerns, coordinate with technical teams, and keep clients informed with clear updates and options.

The role rewards ownership, decisive communication, and the ability to drive issues to resolution from start to finish. The position offers remote work with flexible scheduling and regular salary payments.

Qualifications

• Experience in account management or a similar high-touch client relationship role is required.
• Proven ability to build trust and maintain long-term client relationships.
• Ability to own client accounts and drive issues through resolution without constant follow-up.
• Strong communication, confidence, and ability to set clear expectations.

Responsibilities

• Take ownership of client relationships and act as primary contact for unresolved concerns or service escalations.
• Respond to client concerns with confidence to ensure clients feel heard and addressed.
• Proactively check in with clients to identify concerns early and maintain trusted relationships.
• Coordinate with technical teams to assess urgency and move cases toward resolution.
• Follow issues through from initial concern to resolution and keep clients informed of options and next steps.
• Escalate appropriately and involve the right internal teams when needed.
• Manage multiple client accounts and follow-ups without missing important details.
• Communicate basic technical information clearly between clients and technicians.

Skills

Account management

Relationship building

Ownership

Confident communication

Calm under pressure

Judgment

Organization

Technical adaptability

Commercial awareness

Job description

Salary Range: 25,000 to 30,000 rand per month

Join a growing IT services organization in a client-facing role built around proactive account ownership, confident communication, and strong follow-through. You’ll take responsibility for a portfolio of clients, stay ahead of concerns before they elevate, and make sure each client feels heard, understood, and confident that their issue is being actively handled. This role is ideal for someone with an “own it” mentality who can take control of a situation, communicate with confidence, and coordinate internally to get the right outcome.

What You’ll Do:

• Take ownership of client relationships and serve as the primary point of contact for unresolved concerns or service escalations.
• Respond to client concerns with confidence, helping clients feel heard, understood, and assured that their issue is being addressed.
• Proactively check in with clients to identify concerns early and maintain strong, trusted relationships.
• Coordinate with technical teams to assess urgency, prioritize issues, and keep cases moving toward resolution.
• Follow issues through from initial concern to resolution rather than simply passing them to another team.
• Keep clients informed with clear updates, expectations, available options, and next steps.
• Use sound judgment to determine when an issue requires escalation and know when to involve the appropriate internal team.
• Manage multiple client accounts and follow-ups while ensuring important details do not slip through the cracks.
• Communicate basic technical information clearly between clients and technical teams without personally troubleshooting technical issues.
• Identify occasional growth or service opportunities and direct them to the appropriate sales team.

Who You’ll Work With:

Be part of a collaborative IT services team where you'll work closely with technicians, client service professionals, and internal departments to keep client accounts running smoothly. You'll act as the trusted point of contact for your clients, taking ownership of communication and follow-through while working behind the scenes with the right teams to ensure concerns are properly addressed.

Who We’re Looking For:

• Experience: Experience in account management or a similar high-touch client relationship role is required.
• Relationship Building: Proven ability to build trust and maintain long-term client relationships, with specific examples of doing so successfully.
• Ownership: Takes full responsibility for client accounts, drives issues through resolution, and addresses problems before they elevate without needing constant follow-up.
• Confident Communication: Warm but firm with clients, able to take control of difficult conversations, set clear expectations, and communicate confidently even when an answer is not immediately available.
• Calm Under Pressure: Able to handle frustrated clients, de-escallae concerns, and remain composed and professional in challenging situations.
• Strong Judgment: Comfortable making decisions without a rigid script and knows when to act independently versus prioritize or seek internal input.
• Highly Organized: Able to manage multiple accounts, priorities, and follow-ups without letting important details fall through the cracks.
• Technically Adaptable: Able to learn basic IT concepts and clearly communicate information between clients and technicians.
• Commercially Aware: Able to recognize potential service or growth opportunities and direct them to the sales team.

Why Join Us?

• Impact: Take real ownership of client relationships and become the person clients trust to make sure their concerns are understood, addressed, and moved toward resolution.
• Culture: Join a collaborative team that values accountability, confidence, sound judgment, initiative, and exceptional client relationships.
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.
• Location: Must be located in South Africa.
• Schedule: Mon - Fri 9:00 AM - 6:00 PM EST
• Employment Type: Full-time

We are an equal opportunity employer and value diversity at our company.