Account Manager

Hire Resolve; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Benefits offered by this job

Highly competitive salary

Job summary

A leading IT company in Cape Town is seeking a highly driven Account Manager to expand and manage relationships with public and private sector clients. The successful candidate will offer a full range of services, including Data Protection and Cloud solutions. Excellent communication, relationship-building skills, and at least 8 years of IT sales experience are required. This role provides an opportunity to work collaboratively and influence strategic IT solutions tailored to clients' needs.

Qualifications

• 8–10 years of IT Technical Sales experience.
• 6–8 years of Account Management experience, particularly in the Public Sector.
• Strong knowledge of ICT Client Services.

Responsibilities

• Serve as the main point of contact for client queries and escalations.
• Build and maintain strong, long‑term client relationships.
• Identify, pursue, and close new business opportunities.

Skills

Strong relationship-building skills

Excellent communication skills

Negotiation skills

Business acumen

Education

Bachelor’s degree in Business, Marketing, IT or a related field

Tools

CRM proficiency

Job description

An established IT company is seeking a highly driven and experienced Account Manager to join their team in Cape Town, Western Cape. This dynamic role focuses on expanding and managing relationships with both public and private sector clients. The successful candidate will promote a full range of services including Data Protection (Backup), Servers, Storage, HCI, Cloud, and Microsoft Services.

This role is ideal for a candidate who thrives in both hunting for new business and farming existing accounts, and who is passionate about delivering strategic IT solutions tailored to client needs.

Responsibilities

• Serve as the main point of contact for client queries and escalations
• Build and maintain strong, long‑term client relationships
• Conduct regular client meetings to assess needs and offer tailored solutions
• Identify, pursue, and close new business opportunities
• Promote Diopoint’s full suite of services across sectors
• Collaborate with technical teams to deliver customised proposals
• Identify upselling and cross‑selling opportunities
• Conduct client reviews to track satisfaction and future needs
• Ensure excellent customer service to foster long‑term partnerships
• Understand government procurement and private sector trends
• Align strategies with sector‑specific needs and requirements
• Maintain CRM records and provide regular reporting on account performance
• Share insights and pipeline status with management
• Partner with technical and operational teams for seamless service delivery
• Support marketing initiatives and attend cross‑functional meetings

Requirements

• Bachelor’s degree in Business, Marketing, IT or a related field
• Certifications in sales/account management are an advantage
• 8–10 years of IT Technical Sales experience
• 6–8 years of Account Management experience, particularly in the Public Sector
• Strong knowledge of ICT Client Services, including End-User Devices and Boardroom Equipment
• Proven track record in both private and government sector account management
• Strong understanding of Data Protection, Servers, Storage, HCI, Cloud, and Microsoft Solutions
• Excellent relationship‑building, communication, and negotiation skills
• Solid understanding of government tender and procurement processes
• CRM proficiency and analytical mindset
• Ability to work independently and collaboratively
• Business acumen and compliance awareness

How To Apply

• Contact Hire Resolve today for your next career‑changing move
• Our client is offering a highly competitive salary for this role based on experience.
• Send your CV to: [e-mail] or connect with Mischa Bornman via LinkedIn.
• Alternatively, you can also contact me directly at Hire Resolve [e-mail]
• We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.