Key Account Manager: Corporate Growth & Relationships

Placements24; South Africa; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Company vehicle

Fuel allowance

Medical aid

Pension fund

Job summary

Placements24 is seeking a seasoned Account Manager to oversee and grow our client base in Mossel Bay, Western Cape. You will be the main point of contact, building strong relationships, identifying upsell opportunities, and ensuring client satisfaction across existing accounts.

Collaborate with sales, support, and product teams to deliver exceptional client experiences, drive revenue growth, and maintain high client retention. A company vehicle and performance-based bonuses are part of the role.

Qualifications

• Proven experience as an Account Manager or similar client-facing sales role.
• Ability to manage multiple client accounts and projects simultaneously.
• Excellent communication, negotiation, and presentation skills.
• Strong business acumen and understanding of client objectives.

Responsibilities

• Manage a portfolio of key corporate accounts, ensuring high customer satisfaction.
• Develop account plans to identify and pursue revenue growth within existing accounts.
• Serve as the primary point of contact for assigned clients and address needs promptly.
• Collaborate with sales, support, and product teams to deliver exceptional client experiences.
• Regularly report on account status, sales performance, and client feedback to management.

Skills

Account management

Relationship management

Communication

Negotiation

Presentation skills

Education

Bachelor's degree

Tools

CRM software

Job description

About the Role

Our client is seeking a seasoned Account Manager to oversee and grow their client base in the Mossel Bay, Western Cape area. This critical role involves building strong, enduring relationships with existing customers, ensuring their satisfaction, and identifying opportunities for upselling and cross‑selling our products and services. You will be the main point of contact, acting as a trusted advisor and advocate for our clients within the organization. This position requires a dedicated professional who thrives on delivering exceptional customer experiences and contributing to sustained business growth through strategic account management in the vibrant Mossel Bay region.

Key Responsibilities

• Manage a portfolio of key corporate accounts, ensuring high levels of customer satisfaction.
• Develop account plans to identify and pursue opportunities for revenue growth within existing accounts.
• Serve as the primary point of contact for assigned clients, addressing their needs and resolving issues promptly.
• Build and maintain strong, long‑lasting professional relationships with key stakeholders at client organizations.
• Collaborate with sales, support, and product teams to deliver exceptional client experiences.
• Regularly report on account status, sales performance, and client feedback to management.
• Manage a portfolio of key accounts, fostering strong relationships and ensuring client retention.
• Develop account plans that outline strategies for growth, including upselling and cross‑selling opportunities.
• Conduct regular client meetings to review performance, gather feedback, and identify emerging needs.
• Serve as the primary liaison between clients and internal departments to ensure seamless service delivery.
• Proactively address client concerns and resolve issues to maintain high levels of satisfaction.
• Analyze sales data and client feedback to inform strategic account development.

Requirements

• Proven experience as an Account Manager or in a similar client‑facing sales role.
• Demonstrated ability to manage multiple client accounts and projects simultaneously.
• Excellent communication, negotiation, and presentation skills.
• Strong business acumen and understanding of client business objectives.
• Proficiency in CRM software and account management tools.
• A relevant Bachelor's degree is preferred, coupled with a strong sales aptitude.
• Proven experience as an Account Manager or in a similar client‑facing sales role.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of sales principles and customer relationship management.
• Ability to analyze data and develop strategic plans.
• Proficiency with CRM software and sales reporting tools.
• Must be based in or willing to relocate to the Mossel Bay area to effectively serve local clients.

Benefits

• Competitive salary with attractive performance‑based bonuses.
• Provision of a company vehicle and associated travel benefits.
• Comprehensive medical aid and pension fund membership.
• Opportunities for professional growth and development within the sales department.
• A positive and supportive work culture focused on client success.
• Competitive salary with performance‑based bonuses and commission.
• Opportunities for professional development and leadership training.
• Comprehensive medical and retirement benefits package.
• A supportive work environment with a focus on client success.
• Company vehicle and fuel allowance for client visits.