Key Account Manager

Placements24; Siyancuma Local Municipality; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Performance bonuses

Health, dental, and vision insurance

Professional development opportunities

Flexible remote work arrangement

Collaborative culture

Job summary

Placements24 in Upington, South Africa, is seeking a strategic Key Account Manager who can grow a portfolio of high-value clients while aligning internal teams to client needs.

You will lead account plans, drive retention and revenue through upselling, and serve as the primary contact for major accounts, delivering exceptional value and long-term success.

Qualifications

• Proven experience as a Key Account Manager or in a senior client relationship role.
• Strong understanding of account management principles and B2B sales strategies.
• Excellent communication, negotiation, and presentation skills.
• Ability to think strategically and develop long-term client success plans.
• Proficiency in CRM software and sales reporting tools.

Responsibilities

• Manage and nurture relationships with a portfolio of high-value key accounts.
• Develop and implement strategic account plans to maximize client value and retention.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews to assess client satisfaction and identify areas for improvement.

Skills

Relationship management

Strategic planning

CRM software

B2B sales

Negotiation

Tools

CRM software

Sales reporting tools

Job description

About the Role

Our client is looking for a strategic and relationship-driven Key Account Manager to oversee and grow relationships with their most important clients, potentially based in or connected to Upington. This role is responsible for ensuring client satisfaction, identifying opportunities for expansion within existing accounts, and acting as the primary liaison between the client and our client's internal teams. You will play a crucial role in retaining business and driving revenue growth through exceptional account management and strategic planning.

Key Responsibilities

• Manage and nurture relationships with a portfolio of high-value key accounts.
• Develop and implement strategic account plans to maximize client value and retention.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
• Conduct regular business reviews to assess client satisfaction and identify areas for improvement.

Requirements

• Proven experience as a Key Account Manager or in a senior client relationship role.
• Strong understanding of account management principles and B2B sales strategies.
• Excellent communication, negotiation, and presentation skills.
• Ability to think strategically and develop long-term client success plans.
• Proficiency in CRM software and sales reporting tools is required.

Benefits

• Highly competitive salary with significant performance-based bonuses and incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous opportunities for professional development and career advancement.
• Flexible remote work arrangement allowing for effective client management from any location.
• A collaborative and supportive company culture focused on client success.