Scheduling & Customer Support Virtual Assistant

Assist World; South Africa; On-site; ZAR 128,360 - 146,697; Part time

Benefits offered by this job

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

Job summary

Assist World is seeking a highly organized, customer-focused Virtual Assistant to handle scheduling and operational coordination. The successful candidate will have 3–4+ years of experience in admin or operations, along with strong English communication skills and the ability to manage fast-paced, real-time scheduling tasks. This role is fully remote with a pay range of $700 to $800 monthly. Opportunities for transition from part-time to full-time are available, along with unique bonuses such as a birthday gift and monthly raffles.

Qualifications

• 3–4+ years experience in admin, scheduling, or operations.
• Comfortable handling phone calls with US clients.
• Ability to make quick scheduling decisions in real-time.

Responsibilities

• Schedule swim instructors across multiple regions.
• Maintain a high-level customer service tone at all times.
• Work within Go High Level for scheduling and communication.

Skills

Organizational skills

Problem-solving skills

English communication (spoken + written)

Tech-savvy

Ability to work under pressure

Tools

Go High Level (GHL)

Job description

Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions.

We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry‑level — the ideal candidate can think quickly, handle pressure, and operate independently without hand‑holding.

Key Responsibilities

• Scheduling & Coordination (CORE)
  • Schedule swim instructors across multiple Florida regions
  • Ensure efficient route planning (minimize travel time between lessons)
  • Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)
  • Make quick scheduling decisions in real‑time
• Customer Communication
  • Answer inbound calls professionally
  • Respond to parents via phone, SMS, and email
  • Maintain a high‑level customer service tone at all times
  • Handle follow‑ups and inquiries promptly
• System & Admin Support
  • Work within Go High Level (GHL) for:
    • Scheduling
    • Communication
    • Payments tracking
  • Use internal app to manage operations
  • Send messages, flyers, and updates to clients

Requirements (MUST‑HAVES)

• 3–4+ years experience in admin, scheduling, or operations
• Strong English communication (spoken + written)
• Comfortable handling phone calls with US clients
• Ability to work fast under pressure (real‑time scheduling)
• Highly tech‑savvy and quick learner
• Strong organizational + problem‑solving skills

Nice‑to‑Haves

• Familiarity with US geography (especially Florida)
• Experience with Go High Level (GHL)
• Customer service background (bonus if dealing with parents)
• Mature, relatable personality (e.g. can confidently handle “difficult” clients)

Not a Fit If

• You need constant guidance or training
• You struggle with fast‑paced environments
• You have a strong accent that may cause communication friction
• You are junior / entry‑level

Growth Opportunity

• High potential to move from Part‑Time → Full‑Time quickly
• Opportunity to support a growing franchise network

$700 - $800 a month

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM