Sales Operations Assistant

Cherry Assistant; South Africa; On-site; ZAR 111,000 - 178,000; Full time

Benefits offered by this job

Competitive pay rates

Fully remote role

Long-term growth potential

Structured onboarding and training

Collaborative founder-led team

Job summary

Cherry Assistant is seeking a Sales Operations Assistant for a fully remote role serving a United States-based client operating in Eastern Time. You will manage lead intake, scheduling, and CRM data to keep daily operations running smoothly, while coordinating with field teams and supporting recruiting processes.

The ideal candidate is organized, detail-oriented, and proficient with CRM tools and service software. This role offers growth potential and a structured onboarding process.

Qualifications

• 2+ years in sales operations, dispatcher/coordinator, or administrative support within home services.
• Proven experience handling inbound/outbound calls and converting leads to bookings.
• Experience scheduling jobs and coordinating field teams.
• Strong English communication skills on calls and in writing.
• Ability to follow SOPs, manage priorities, and work independently during US business hours.

Responsibilities

• Own speed-to-lead: respond to inquiries via phone, text, and email; qualify and convert to booked jobs.
• Schedule and dispatch jobs; manage calendar changes and service reminders.
• Coordinate with field teams to ensure on-time arrival and route efficiency.
• Maintain CRM records and perform data cleanup in GoHighLevel.
• Migrate data from spreadsheets; keep systems in sync.
• Generate daily/weekly reports on leads, conversions, and revenue KPIs.
• Support recruiting: post ads, screen resumes, schedule interviews.
• Communicate with portals; update work orders and job statuses.
• Document processes and follow SOPs; suggest improvements.

Skills

Lead handling

Scheduling

CRM management

Phone & email outreach

SOP compliance

English proficiency

Tools

BookingKoala

Housecall Pro

Jobber

GoHighLevel

VoIP/softphone

Slack

Job description

We are hiring a

Overview

We are hiring a Sales Operations Assistant for a founder-led small business in the residential and commercial cleaning industry. This is a full-time remote role for a United States (Eastern Time) based client. The role is focused on lead intake and conversion, scheduling/dispatch, recruiting coordination, and CRM/data management to keep daily operations running smoothly. The ideal candidate is clear and confident on the phone, organized, fast-paced, detail-oriented, and experienced in home services operations, with the ability to follow SOPs and work independently.

Key Responsibilities

• Own speed-to-lead: respond to new inquiries within minutes via phone, text, and email; qualify prospects, prepare quotes, and convert to booked jobs
• Schedule and dispatch jobs in BookingKoala (or similar); manage calendar changes, confirmations, reschedules, and service reminders
• Coordinate with field teams/cleaners to ensure on-time arrival, coverage, and route efficiency; manage day-of changes and customer updates
• Maintain the sales pipeline and contact records in GoHighLevel (or similar); perform ongoing data cleanup and list management
• Migrate data from spreadsheets into the CRM; keep all systems in sync and up to date
• Generate daily/weekly reports on leads, conversion, jobs scheduled, and revenue KPIs
• Support recruiting: post job ads, screen resumes, conduct initial phone screens, schedule interviews, and move candidates through the hiring pipeline
• Communicate with property management portals as needed; enter work orders and update job statuses
• Document processes and follow SOPs; propose practical improvements as you learn the business
• Provide general administrative support and customer service as required

Required Qualifications

• 2+ years in sales operations, dispatcher/coordinator, or administrative support within a home services environment (cleaning, HVAC, plumbing, landscaping, etc.)
• Proven experience handling inbound/outbound calls and converting leads to bookings
• Hands-on experience scheduling jobs and coordinating field teams
• Strong English communication skills (clear, confident, and professional on calls and in writing)
• Demonstrated ability to follow SOPs, manage priorities, and work independently during US business hours

Preferred Qualifications

• Direct experience in residential/commercial cleaning operations
• Working knowledge of BookingKoala, Housecall Pro, Jobber, or similar service management software
• Experience with GoHighLevel or similar CRMs and basic workflow/automation setup
• Experience supporting recruiting for field service roles
• Familiarity with US geography and the ability to quickly learn local service areas

Required Skills & Tools

• Google Workspace (Gmail, Drive, Docs, Sheets)
• BookingKoala or similar (Housecall Pro, Jobber)
• CRM such as GoHighLevel (or similar)
• VoIP/softphone systems (e.g., Quo, OpenPhone, Dialpad)
• Slack or similar team communication tools
• Intermediate spreadsheet/reporting skills

Schedule & Pay

• Full-time position; Monday–Friday, approximately 9:00 AM–5:00 PM Eastern Time (flexibility for occasional Saturday coverage as the business scales)
• Fully remote role for a United States (Eastern Time) based client
• Pay ranges from USD $5.00–$8.00 per hour (starting around $6.50, depending on experience)
• Includes structured onboarding, SOPs, training, and clear growth potential with milestone-based increases

System Requirements

• Internet speed of at least 20 Mbps upload and download
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with microphone

Benefits

• Competitive pay rates
• Consistent hours and predictable workload
• Fully remote work with long-term potential
• Direct collaboration with a founder-led team, making a real impact
• Supportive and inclusive work environment
• Opportunity to grow alongside a rapidly scaling cleaning company