Sales Trainer - JHB (Insurance)

CallForce; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading BPO company in Johannesburg is seeking an experienced Sales Trainer to join their team. This role focuses on developing sales skills through tailored training programs and one-on-one coaching. Candidates should have a minimum of 2 years of FSP training experience within a BPO environment and strong sales methodologies knowledge. Excellent presentation and interpersonal skills are required. The position offers an opportunity to inspire sales agents and drive performance improvement.

Qualifications

• Minimum 2 years of experience in FSP training within a BPO or contact centre environment.
• Strong knowledge of sales methodologies and techniques.
• Proficiency with training tools and technology.

Responsibilities

• Collaborate with management to assess training needs and design tailored programs.
• Facilitate workshops, seminars, and sessions to strengthen sales skills.
• Provide one-on-one mentorship and actionable feedback.
• Monitor performance through call reviews and metrics analysis.
• Teach effective selling strategies to boost conversion rates.
• Ensure understanding of products/services for value communication.
• Train teams on industry regulations and compliance standards.
• Maintain accurate records of training sessions and performance plans.
• Stay current with industry trends to improve training.

Skills

Sales methodologies

Presentation skills

Communication skills

Interpersonal skills

Motivational skills

Training tools proficiency

Organizational skills

Adaptability

Constructive feedback

Education

Relevant certifications (FAIS and SSETA accreditation)

Job description

We are seeking an experienced Sales Trainer to join our dynamic team in JHB and play a pivotal role in developing and enhancing the skills of our Financial service sales Agents. This is a rewarding opportunity to drive sales excellence within our BPO business by designing impactful training programs, coaching individuals, and fostering a culture of high performance.

Key Responsibilities

• Training Program Development: Collaborate with management to assess training needs and design tailored programs for specific sales campaigns.
• Training Delivery: Facilitate engaging workshops, seminars, and interactive sessions to strengthen sales skills, product knowledge, and customer engagement techniques.
• Sales Coaching: Provide one‑on‑one mentorship, identify strengths and areas for improvement, and deliver actionable feedback.
• Performance Evaluation: Monitor and assess performance through call reviews, role‑playing, and metrics analysis, offering constructive guidance for improvement.
• Sales Techniques: Teach effective selling strategies, including objection handling and closing techniques, to boost conversion rates.
• Product Knowledge: Ensure consultants have a deep understanding of products/services and can confidently communicate value to customers.
• Compliance & Regulations: Train teams on industry regulations, compliance standards, and ethical sales practices.
• Documentation: Maintain accurate records of training sessions, attendance, and performance improvement plans.
• Continuous Improvement: Stay current with industry trends and best practices, integrating them into training curricula.

Qualifications

• Minimum 2 years’ experience in FSP training within a BPO or contact centre environment.
• Strong knowledge of sales methodologies and techniques.
• Excellent presentation, communication, and interpersonal skills.
• Ability to motivate and inspire sales teams.
• Proficiency with training tools and technology.
• Highly organized, detail‑oriented, and adaptable.
• Patience and skill in providing constructive feedback.
• Relevant certifications (FAIS and SSETA accreditation advantageous).

If you have a passion for sales, a talent for teaching, and the ability to inspire others, we invite you to apply. Interested candidates should submit their resume to [e-mail] along with a short motivational letter as to why we should consider you.