Sales team leader

CallForce; Sandton; On-site; ZAR 223,200 - 334,800; Full time

Job summary

A leading insurance sales company in Sunninghill is seeking an experienced Insurance Sales Team Leader to manage a team of insurance sales agents in a dynamic BPO environment. The successful candidate will lead the team to achieve sales targets, conduct coaching sessions for performance improvement, and ensure compliance with industry regulations. Candidates should have at least two years of relevant BPO experience and a strong track record in team leadership.

Qualifications

• Minimum of Matric / Grade 12 is essential.
• FAIS accreditation (RE5) is advantageous.
• Clear Criminal and ITC records.

Responsibilities

• Lead and manage a team of insurance sales agents.
• Drive achievement of sales targets.
• Conduct performance coaching and feedback.
• Ensure adherence to regulatory compliance.
• Maintain accurate records and prepare reports.

Skills

Team leadership

Coaching

Sales performance metrics monitoring

Compliance management

Education

Matric / Grade 12

FAIS accreditation (RE5)

Job description

Insurance Sales Team Leader

Department: Sales (Bank Insurance Campaign)

Reports To: Operations Manager

Location: Sunninghill

Job Purpose

To lead and manage a high-performing team of insurance sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are consistently met or exceeded. The role focuses on driving team performance, providing coaching, and ensuring strict adherence to industry regulations.

Key Responsibilities

• Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products.
• Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
• Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
• Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
• Ensure 100% compliance with regulatory frameworks during all sales processes.
• Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
• Handle escalations from agents and clients, ensuring a professional and compliant resolution.
• Maintain accurate records of team performance and prepare reports for management and client reviews.
• Assist in recruitment, onboarding, and mentoring of new sales agents.
• Drive motivation, engagement, and recognition initiatives within the team.

Minimum Requirements

Education:

• Matric / Grade 12 (essential)
• FAIS accredited (RE5) – Advantageous
• Clear Crim and ITC

Experience:

• 2+ years’ experience in a BPO or call center environment on an insurance sales campaign
• Strong knowledge of regulatory requirements
• Proven track record in exceeding sales targets through team leadership

Email CV to : [e-mail]