Insurance Sales Training Coach

CallForce; Johannesburg; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading BPO company in Johannesburg is seeking an experienced Sales Trainer to join their team. This role focuses on developing sales skills through tailored training programs and one-on-one coaching. Candidates should have a minimum of 2 years of FSP training experience within a BPO environment and strong sales methodologies knowledge. Excellent presentation and interpersonal skills are required. The position offers an opportunity to inspire sales agents and drive performance improvement.

Qualifications

• Minimum 2 years of experience in FSP training within a BPO or contact centre environment.
• Strong knowledge of sales methodologies and techniques.
• Proficiency with training tools and technology.

Responsibilities

• Collaborate with management to assess training needs and design tailored programs.
• Facilitate workshops, seminars, and sessions to strengthen sales skills.
• Provide one-on-one mentorship and actionable feedback.
• Monitor performance through call reviews and metrics analysis.
• Teach effective selling strategies to boost conversion rates.
• Ensure understanding of products/services for value communication.
• Train teams on industry regulations and compliance standards.
• Maintain accurate records of training sessions and performance plans.
• Stay current with industry trends to improve training.

Skills

Sales methodologies

Presentation skills

Communication skills

Interpersonal skills

Motivational skills

Training tools proficiency

Organizational skills

Adaptability

Constructive feedback

Education

Relevant certifications (FAIS and SSETA accreditation)

Job description

A leading BPO company in Johannesburg is seeking an experienced Sales Trainer to join their team. This role focuses on developing sales skills through tailored training programs and one-on-one coaching. Candidates should have a minimum of 2 years of FSP training experience within a BPO environment and strong sales methodologies knowledge. Excellent presentation and interpersonal skills are required. The position offers an opportunity to inspire sales agents and drive performance improvement.