Insurance sales Team Leader

CallForce; Sandton; On-site; ZAR 334,800 - 558,000; Full time

Job summary

A leading call center company in Sandton is seeking an Insurance Sales Team Leader to manage and lead a team of insurance sales agents. The role involves driving team performance to achieve sales targets, ensuring compliance with regulatory frameworks, and providing coaching to develop agent capabilities. Candidates should have at least 2 years of experience in a BPO environment and a strong understanding of the insurance sales process. Email your CV for consideration.

Qualifications

• Minimum of 2 years' experience in a BPO or call center environment for insurance sales.
• Ability to exceed sales targets through effective team leadership.
• Strong understanding of compliance requirements.

Responsibilities

• Lead a team of sales agents to meet sales targets.
• Monitor performance metrics and provide coaching.
• Ensure compliance with sales regulations.

Skills

Team leadership

Sales performance management

Coaching and feedback

Regulatory compliance knowledge

Education

Matric / Grade 12

FAIS accredited (RE5)

Job description

Insurance Sales Team Leader

Department: Sales (Bank Insurance Campaign)

Reports To: Operations Manager
Location: Sunninghill

Job Purpose

To lead and manage a high-performing team of insurance sales agents in a BPO environment, ensuring that sales targets, compliance requirements, and service levels are consistently met or exceeded. The role focuses on driving team performance, providing coaching, and ensuring strict adherence to industry regulations.

Key Responsibilities

• Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products.
• Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
• Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
• Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
• Ensure 100% compliance with regulatory frameworks during all sales processes.
• Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
• Handle escalations from agents and clients, ensuring a professional and compliant resolution.
• Maintain accurate records of team performance and prepare reports for management and client reviews.
• Assist in recruitment, onboarding, and mentoring of new sales agents.
• Drive motivation, engagement, and recognition initiatives within the team.

Minimum Requirements

Education:

• Matric / Grade 12 (essential)
• FAIS accredited (RE5) – Advantageous
• Clear Crim and ITC

Experience:

• 2+ years’ experience in a BPO or call center environment on an insurance sales campaign
• Strong knowledge of regulatory requirements
• Proven track record in exceeding sales targets through team leadership

Email CV to: [e-mail]