Sales Team Coach & Performance Leader

The Focus Group; Sandton; On-site; ZAR 240,000 - 360,000; Full time

Job summary

The Focus Group in Sandton is seeking a Sales Support Supervisor to back the Sales Team Leader. You will supervise Risk Consultants or Lead Warmers, monitor attendance and productivity, and ensure leads are allocated efficiently while maintaining quality and compliance to deliver a positive customer experience.

You will also coach staff daily, assist with onboarding and training, and track performance against targets to drive business objectives within the insurance/financial services context.

Qualifications

• Grade 12 / Matric is essential.
• Intermediate Microsoft Excel competency is required.
• Proficiency with Microsoft Office applications.

Responsibilities

• Assist the Sales Team Leader with daily supervision of Risk Consultants or Lead Warmers.
• Monitor attendance, adherence, availability and daily productivity.
• Ensure effective allocation of leads and workloads; identify and fix operational issues.
• Provide daily performance feedback and on-the-job coaching.
• Monitor and report on sales performance, productivity, and compliance.

Skills

Leadership

Communication

Coaching

Analytical thinking

Planning

Time management

Customer focus

Education

Grade 12 / Matric

Tools

Microsoft Excel

CRM systems

Job description

The Focus Group in Sandton is seeking a Sales Support Supervisor to back the Sales Team Leader. You will supervise Risk Consultants or Lead Warmers, monitor attendance and productivity, and ensure leads are allocated efficiently while maintaining quality and compliance to deliver a positive customer experience.

You will also coach staff daily, assist with onboarding and training, and track performance against targets to drive business objectives within the insurance/financial services context.