Banking Sales Team Lead: Growth, Coaching & Compliance

Callforce; Sandton; On-site; ZAR 350,000 - 550,000; Full time

Job summary

Callforce in Sandton seeks a Financial Services Sales Team Leader to guide a banking sales team within a high-performance contact centre. You will coach, monitor performance, and drive targets while ensuring regulatory compliance and quality customer interactions.

You'll lead daily huddles, performance reviews, and KPI tracking, while fostering a positive team culture and accurate reporting to management. Banking campaign experience is essential for this role.

Qualifications

• Matric / Grade 12 is essential.
• Clear crim and credit checks required.
• 2–3 years’ experience as a Team Leader in financial services call centre.
• Banking or financial services sales experience is essential.
• Proven track record of managing successful sales teams.

Responsibilities

• Lead, motivate, and manage a team of sales agents within a banking campaign.
• Conduct daily team huddles, coaching sessions, and performance reviews.
• Monitor attendance, punctuality, and adherence to schedules.
• Foster a positive and performance-driven team culture.
• Drive achievement of sales targets, conversion rates, and revenue objectives.
• Monitor individual and team KPI performance daily.
• Analyse sales reports and identify improvement opportunities.
• Prepare daily, weekly, and monthly performance reports.

Skills

Leadership

Coaching

Team management

KPI tracking

Reporting

Compliance

Communication

Education

Matric / Grade 12

Job description

Callforce in Sandton seeks a Financial Services Sales Team Leader to guide a banking sales team within a high-performance contact centre. You will coach, monitor performance, and drive targets while ensuring regulatory compliance and quality customer interactions.

You'll lead daily huddles, performance reviews, and KPI tracking, while fostering a positive team culture and accurate reporting to management. Banking campaign experience is essential for this role.