Sales & Service Team Leader - Customer Experience Growth

Absa Group; Vryburg; On-site; ZAR 520,000 - 780,000; Full time

Job summary

Absa Group in South Africa seeks a leader to oversee a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance and regulatory compliance within an integrated banking environment.

You will lead frontline consultants, strengthen customer relationships, implement operational plans, and champion a culture of continuous improvement while ensuring FAIS, FICA and AML controls.

Qualifications

• Proven ability to lead frontline teams to meet service and sales KPIs.
• Strong collaboration and coaching skills.
• Experience in banking or financial services settings.
• Knowledge of FAIS, FICA, AML regulations.

Responsibilities

• Lead and coordinate daily sales and service operations.
• Drive achievement of team targets and customer satisfaction.
• Ensure compliance with risk, control, and regulatory requirements.
• Foster a culture of continuous improvement and teamwork.
• Monitor performance and report on KPIs.

Skills

Leadership

People management

Sales targets

Customer relationship management

Regulatory compliance

CRM software

Education

National Diploma in Business

Advanced Certificate in Management Studies

Tools

CRM software

Job description

Absa Group in South Africa seeks a leader to oversee a team of Service Consultants and Sales & Service Consultants, driving service excellence, sales performance and regulatory compliance within an integrated banking environment.

You will lead frontline consultants, strengthen customer relationships, implement operational plans, and champion a culture of continuous improvement while ensuring FAIS, FICA and AML controls.