Supervisor - Insurance

Belay Talent Solutions; Sandton; On-site; ZAR 420,000 - 640,000; Full time

Job summary

Belay Talent Solutions seeks an Insurance Supervisor to lead a high‑performing team in a banking and financial services setting. The role focuses on coaching, performance management, and ensuring excellent customer experiences while balancing compliance and operational excellence.

Ideal candidates will supervise Risk Consultants and Lead Warmers, monitor metrics, manage workloads, and drive productivity. Strong leadership and CRM/reporting skills are essential for success in this hands‑on

Qualifications

• Grade 12 / Matric is required.
• Intermediate Microsoft Excel skills are required.
• Strong computer literacy with Microsoft Office applications.

Responsibilities

• Lead and supervise Risk Consultants and Lead Warmers on a daily basis.
• Monitor attendance, productivity, and performance against targets.
• Provide ongoing coaching, mentoring and performance feedback.
• Ensure compliance with sales processes and quality standards.
• Prepare productivity and performance reports and support scheduling.

Skills

Leadership

Coaching

Communication

Analytical thinking

Performance monitoring

Education

Grade 12 / Matric

Tools

CRM systems

Microsoft Excel

Microsoft Office

Job description

Insurance Supervisor (Banking & Financial Services)

Are you an experienced banking, insurance, contact centre, or financial services professional with a passion for developing people and delivering results? We are seeking an Insurance Supervisor to support a high-performing sales operation by driving productivity, coaching teams, monitoring performance, and ensuring exceptional customer experiences.

This role is ideal for a hands-on leader who thrives in a target-driven environment and enjoys balancing operational excellence, people development, compliance, and performance management.

Key Responsibilities:

Team Leadership & Operational Management:

• Supervise the daily activities of Risk Consultants and Lead Warmers.
• Monitor attendance, schedule adherence, productivity, and performance.
• Ensure effective allocation of leads and workloads.
• Identify operational challenges and implement corrective actions.
• Support workforce planning and resource optimisation.

Sales Performance & Productivity:

• Monitor individual and team performance against targets.
• Track sales activity, lead conversion, and productivity measures.
• Identify performance gaps and implement improvement initiatives.
• Drive effective lead management and customer engagement.
• Support the achievement of daily, weekly, and monthly business objectives.

Coaching & Employee Development:

• Provide ongoing coaching, mentoring, and performance feedback.
• Support employee onboarding and operational training.
• Reinforce sales techniques, product knowledge, and best practices.
• Assist with performance improvement plans and development initiatives.

Quality, Compliance & Customer Experience:

• Monitor adherence to approved sales processes and quality standards.
• Ensure compliance with regulatory and business requirements.
• Escalate quality, conduct, and compliance concerns when required.
• Support the resolution of customer complaints and escalations.
• Foster a customer-focused and compliant sales culture.

Reporting & Administration:

• Prepare and maintain productivity and performance reports.
• Monitor attendance, leave, and schedule adherence.
• Maintain accurate operational records and system updates.
• Provide performance insights and operational updates to management.
• Support team meetings, performance reviews, and action planning.

Qualifications:

• Grade 12 / Matric.
• Intermediate Microsoft Excel skills.
• Strong computer literacy, including Microsoft Office applications.

Required Experience:

• Experience within banking, insurance, contact centre, or financial services environments.
• Previous supervisory, team leadership, coaching, or operational support experience.
• Understanding of sales performance management and productivity metrics.
• Experience with CRM systems and performance reporting.
• Insurance industry experience will be advantageous.

Key Competencies:

• Strong leadership and people management skills.
• Coaching and employee development capabilities.
• Excellent communication and interpersonal skills.
• Analytical thinking and problem-solving ability.
• Performance monitoring and reporting expertise.
• Planning, organisation, and time management skills.
• Ability to motivate and drive a target-oriented team.
• Sound decision-making and commercial acumen.
• Accountability, resilience, and adaptability.
• Strong customer focus and relationship management skills.

What Success Looks Like?

• Achievement of team sales and lead-generation targets.
• Strong productivity and operational efficiency.
• Improved conversion rates and customer engagement outcomes.
• High levels of quality assurance and compliance adherence.
• Effective coaching and measurable performance improvement.
• Accurate and timely operational reporting.
• Positive customer experience and service delivery results.

Why Join Us?

This opportunity offers the chance to lead and develop a high-performing team within a dynamic banking and financial services environment, where your leadership, coaching ability, and operational expertise will directly contribute to business growth and customer success.