Telesales Team Lead - High-Impact Coaching & Targets

Discovery Limited; Sandton; Presencial; ZAR 391.000 - 614.000; Jornada completa

Descripción de la vacante

Discovery Limited is seeking a Team Leader for Telesales in Sandton to lead a 10–12 agent short-term unit. You will coach, monitor performance, and drive achievement of sales targets while maintaining broker relationships and high QA standards.

You will coordinate interviews and role plays, enforce policies, and provide motivation and support, with occasional overtime and weekend work as required.

Formación

• 4 years outbound/inbound experience – essential.
• Short Term experience.
• 3 years Team Leader/leadership experience – non negotiable.
• Computer literate - MS Office, especially Excel – essential.
• Regulatory Exam and NQF 5 FAIS credits.
• BCOMM or related degree will be advantageous.

Responsabilidades

• Lead and manage a team of 10–12 telesales short-term agents.
• Coach and develop performance of the team.
• Drive staff to achieve targets and own sales outcomes.
• Assess consultants' calls (QA).
• Assist with interviews and role plays.
• Handle elevated queries and broker relationships.
• Maintain ongoing communication between management and staff.
• Enforce internal policies and procedures.
• Inspire, motivate and support the team; overtime may occur.

Conocimientos

Leadership

Sales orientation

Communication skills

Attention to detail

Problem solving

Stress tolerance

Coaching & mentoring

Educación

BCOMM or related degree (advantageous)

Herramientas

MS Office

Excel

Descripción del empleo

Discovery Limited is seeking a Team Leader for Telesales in Sandton to lead a 10–12 agent short-term unit. You will coach, monitor performance, and drive achievement of sales targets while maintaining broker relationships and high QA standards.

You will coordinate interviews and role plays, enforce policies, and provide motivation and support, with occasional overtime and weekend work as required.