Telesales Team Leader: Short-Term Targets & Coaching

Discovery Limited; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Discovery Limited in Sandton is seeking a Team Leader for Telesales to lead a team of short-term consultants and drive sales performance. You will coach, monitor QA, and ensure targets are met while maintaining broker relationships.

The role requires supervisory experience, strong communication, and the ability to work overtime including some weekends. A related degree and MS Office proficiency are preferred.

Qualifications

• Excellent verbal and numeric communication skills.
• Sales oriented with a strong drive to achieve targets.
• Attention to detail and quality driven.
• Strong leadership and coaching capability.
• Proven problem solving and resilience under pressure.

Responsibilities

• Lead and manage a team of 10–12 telesales consultants.
• Perform coaching, performance management and development of the team.
• Drive staff to achieve sales targets and own overall team targets.
• QA assessments of consultant calls and feedback.
• Assist with interviews and role plays.
• Handle elevated queries and broker relationships.
• Maintain communication between management and staff, and enforce policies.
• Inspire, motivate and support the team; may include overtime/weekends.

Skills

Verbal communication

Numeric communication

Sales oriented

Attention to detail

Leadership

Problem solving

Stress tolerance

Education

BCom or related degree (advantage)

Tools

MS Office

Excel

Job description

Discovery Limited in Sandton is seeking a Team Leader for Telesales to lead a team of short-term consultants and drive sales performance. You will coach, monitor QA, and ensure targets are met while maintaining broker relationships.

The role requires supervisory experience, strong communication, and the ability to work overtime including some weekends. A related degree and MS Office proficiency are preferred.