Sales & Customer Service Coordinator

Cashbuild; Middelburg; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Cashbuild in Mhluzi, Mpumalanga, South Africa is seeking a Sales Co for External Applications Only. The role focuses on growing sales through constant customer interaction, providing accurate quotations from building plans, and maintaining merchandising standards.

You will also ensure a cost-effective delivery service and manage customer communications with a strong emphasis on service excellence. Requirements include Grade 12 with 5 years related experience or 10 years of work-related

Qualifikationen

• Grade 12 plus 5 years related experience.
• Plan reading experience advantageous.
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills.
• Proven ability to provide exceptional Customer Service.
• Proven ability to work under pressure.
• Must be computer literate.
• Proven strong organising, planning and delegation skills.

Aufgaben

• Sales: Issuing and follow up of quotations to generate sales.
• Quote process and control Special Orders.
• Reading of building plans and ensuring quotations are correct and within the agreed timeframe.
• Manage the telephone, answer, and return calls, ensure follow ups are done.
• Conduct competitor analysis to ensure competitiveness of the store.
• Communicate bulk deposit transfers to Customers.
• Promote loyalty programs (VIC and Charge Card Customers).
• Deliveries: Manage an efficient delivery service and ensuring that the correct rates are charged.
• Deliveries dispatched within the required time limit.
• Delayed deliveries communicated with Customer and appropriate arrangements made and agreed to with the Customer.
• Customer Service: Effective Customer Service Desk Management, record/follow up/resolve complaints, telephone etiquette.
• Store Standards: Manage Ready for Business Checklists, price changes to advertised prices, implement planograms.
• People Management: Ensure staff presence and training backups, supervise daily duties.
• Safety (OHSA) Requirements: Ensure safety standards and protective clothing usage.
• Security Awareness: Be aware of suspicious people/activities and maintain password security.

Kenntnisse

Customer service

Communication

Numeric skills

Plan reading

Computer literacy

Organising & planning

Delegation

Pressure handling

Bilingual communication

Ausbildung

Grade 12

Jobbeschreibung

Cashbuild in Mhluzi, Mpumalanga, South Africa is seeking a Sales Co for External Applications Only. The role focuses on growing sales through constant customer interaction, providing accurate quotations from building plans, and maintaining merchandising standards.

You will also ensure a cost-effective delivery service and manage customer communications with a strong emphasis on service excellence. Requirements include Grade 12 with 5 years related experience or 10 years of work-related