Sales & Guest Services Coordinator

EDITION; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

EDITION Hotels in Cape Town seeks a Sales & Marketing support professional to perform general office duties and help prepare sales-related documents. You will promote the brand and respond to guest inquiries while maintaining confidentiality and professional appearance.

The role requires strong communication, customer service orientation, and teamwork, with daily tasks including data entry in sales software and answering guest questions about services and events.

Qualifications

• Customer service orientation is required to respond to guest questions and provide a high level of service.
• Strong communication skills and fluency in English are essential for interactions with guests and colleagues.
• Teamwork skills are important to collaborate with sales and other hotel departments.

Responsibilities

• Perform general office duties to support Sales & Marketing, including filing, emailing, typing, faxing, and copying.
• Prepare sales-related documents such as proposals, contracts, or banquet event orders.
• Promote the brand image and maintain guest loyalty through professional service.
• Enter, retrieve, and verify information in sales-related software.
• Answer guest questions about facilities, services, hours, and promotions.

Skills

Customer Service Orientation

English Language Proficiency

Team Work

Education

Matric

Job description

EDITION Hotels in Cape Town seeks a Sales & Marketing support professional to perform general office duties and help prepare sales-related documents. You will promote the brand and respond to guest inquiries while maintaining confidentiality and professional appearance.

The role requires strong communication, customer service orientation, and teamwork, with daily tasks including data entry in sales software and answering guest questions about services and events.