Brand & Guest Experience Coordinator

EDITION; Cape Town; On-site; ZAR 210,000 - 360,000; Full time

Job summary

EDITION Hotels in Cape Town is seeking a proactive Sales & Marketing associate to promote brand awareness and maximize revenue through confident upselling and premium service. The role involves guiding guests through preview package sales and tours, explaining presentation details, and ensuring eligibility before tours.

The successful candidate will uphold Marriott standards, build guest relationships, and collaborate with teams to deliver memorable experiences at the EDITION Cape Town property.

Qualifications

• Education: High school diploma, GED or equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Promote brand awareness of Marriott EDITION internally and externally.
• Use sales techniques to maximize revenue while maintaining guest loyalty.
• Upsell preview package sales/tours to potential owners.
• Explain details and requirements for attending a sales presentation.
• Verify eligibility for preview package sales/tours before scheduling a tour.
• Demonstrate excellent guest service and handle inquiries with professionalism.

Skills

Interpersonal skills

Customer service

Diversity relations

Teamwork

Influence

English proficiency

Listening

Communication

Education

High school diploma, GED or equivalent

Job description

EDITION Hotels in Cape Town is seeking a proactive Sales & Marketing associate to promote brand awareness and maximize revenue through confident upselling and premium service. The role involves guiding guests through preview package sales and tours, explaining presentation details, and ensuring eligibility before tours.

The successful candidate will uphold Marriott standards, build guest relationships, and collaborate with teams to deliver memorable experiences at the EDITION Cape Town property.