Sales Consultant: In Store

Smollan; Cape Town; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Smollan in Cape Town, South Africa, is seeking a dynamic salesperson to drive in-store telecom product sales, engage customers effectively and build lasting relationships with clients.

The role focuses on selling cellular phones, bundles and related services, meeting weekly and monthly targets, and delivering excellent service by staying informed on promotions and stock. You will collaborate with store staff to ensure customer satisfaction and growth.

Responsibilities

• Sell telecommunications products and services to individuals and companies in-store
• Meet weekly and monthly sales objectives
• Book and install new lines/bundles/services to meet sales targets
• Provide feedback on competitor and promotions to management
• Build and maintain strong relationships with store staff and management
• Maintain reports and data on activities and opportunities with their current status
• Keep customers updated on promotions, stock, and delivery dates

Job description

Responsible for selling telecommunications products, including cellular phones and parts, and network managed services, through effective customer engagement and relationship building.

Key Responsibilities and Deliverables:

In-store sales and marketing

• Cold calling/self-generating leads (in addition to branch leads)
• Sell telecommunications products and services to both individuals and companies
• Build market position by locating, developing, defining, negotiating through to effectively closing sales
• Meet weekly and monthly sales objectives
• Book and install new lines/bundles/services to meet monthly sales objectives
• Provide relevant feedback on competitor and promotional launches to management and relevant stakeholders
• Build and maintain strong working relationships with all store staff and management

Effective administration

• Compile weekly and monthly reports based on customer liaison and sales leads
• Identify challenges and ensure corrective actions are put in place timeously
• Ensure relevant reports and figures are completed and delivered to the business within the required timelinesCommunication and upkeep of knowledge of promotions/out of stocks/products/delivery date planner, etc.
• Maintain an updated database including all activities, partners, and opportunities with their current status

Customer satisfaction and service

• Ensure a high standard of customer service levels are maintained at all times
• Gather feedback from customer complaints, queries and requests and ensure effective resolution
• Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments
• Keep abreast of current technology trends relevant to the Telecommunications Industry
• Provide customized, cost-effective solutions addressing client needs
• Effective client relationship management

Effective self-management

• Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs