Sales Specialist: FTTH

University of Fort Hare; Durban; On-site; ZAR 150,000 - 210,000; Full time

Job summary

University of Fort Hare is seeking a results-driven salesperson to drive Fibre to the Home product sales in Durban. You will canvas new clients, attend activations, build lasting customer relationships, and manage the sales process from planning to closing.

You will promote FTTH on social media, update the lead management system, attend Vox Academy trainings, and report daily on activities and outcomes. Collaboration with product managers and sales specialists is expected.

Qualifications

• Pro-actively canvas for new sales within predetermined coverage areas.
• Maintain lead management system with accurate information (address, status, contacts).
• Attend activations and client meetings as required.
• Promote FTTH and related products on social media.
• Report daily on sales activities and outcomes.

Responsibilities

• Achieve targets net of churn and campaign outcomes as set by Management.
• Establish, maintain and expand customer relationships.
• Own and execute the sales process from planning to closing.
• Update Solid with all relevant information (address, status, contacts).
• Schedule client meetings as required.
• Attend door-to-door, street, mall activations as directed.
• Actively promote FTTH and related products on social media.
• Collect and report on all sales activities daily (location, leads, quotes, sales).
• Complete Vox Academy training as directed.
• Maintain adequate sales collateral to meet objectives.
• Feedback to management on locations for activations and opportunities.
• Coordinate with Sales Specialists or Product Managers when needed.
• Adhere to campaign or promotional requirements.
• Provide regular customer feedback throughout pre and post sales processes.

Skills

Sales targets

Door-to-door sales

Lead management

Customer relationships

Campaign execution

Social media promotion

Product knowledge FTTH

Training Vox Academy

Market research

Tools

Solid

Job description

Achievement of Sales targets for new sales of the Fibre to the Home product suite

Skills, Competencies and Attributes includes but does not exclude any other functions that contribute to the achievement of product and sales targets and outcomes

• Pro-actively canvas for new sales of the Fibre to the Home product suite to new clients by executing the sales strategy within predetermined coverage areas
• Achieve targets net of churn as well as campaign outcomes / target consistently as set out by Management
• Establish, maintain, expand and take ownership of customer relationship
• To take ownership, plan and carry out relevant sales process
• Ensure ‘lead management system’ (Solid) is updated and maintained accurately and timeously with all relevant information i.e. address, sales status, technical and debtors contacts
• Schedule client meetings where and when required
• Attend door-to-door sales activities, Street Activations, Mall Activations and any other forms of activations as directed by management
• Actively promote FTTH and associated products on social media platforms
• Collect, collate and report on all sales activities and outcomes daily, including location, interactions, leads quotes and sales attained per network operator
• Complete all Vox Academy training as directed by management
• At all times ensure that you have enough sales collateral to meet your sales objectives
• Ensure that all marketing equipment allocated is maintained in good working order and that any damages or wear and tear on the equipment is immediately reported to your manager or team lead
• While executing on your sales activities continually feedback to your manager or team lead on locations best suited to activations, consumer marketing opportunities and the like to assist in improving the effectiveness of your sales team
• Utilise services of Sales Specialists or Product Managers to compliment your skills when required
• Abide by any specific campaign or promotional requirements as directed
• Ensure regular customer feedback continually and throughout all pre and post sales processes in a professional manner
• Attend product training sessions in line with Vox telecom requirements to develop relevant knowledge and skills
• Complete all Vox Academy training as directed by management
• Continuously raise own competency levels
• Foster an atmosphere of self-study with regards to trends in the telecommunications market
• Constantly provide feedback to Management on skill and knowledge requirements