Sales Assistant

Skillnet Recruitment; Moorreesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Skillnet Recruitment is assisting a well-established South African manufacturer in Moorreesburg to find a Sales Assistant who will support the sales team, handle customer enquiries, prepare quotations, process orders and ensure fast, accurate service from first inquiry to delivery.

The role requires Matric, 1–2 years’ experience in sales support or customer service, and fluency in English and Afrikaans. You will work with MS Office and an ERP system during normal office hours, Monday to Friday.

Qualifications

• Matric (Grade 12) is required.
• 1–2 years’ experience in sales support, sales admin or customer service.
• Proficient in MS Office (Excel and Outlook).
• Fluent in English and Afrikaans (spoken and written).
• Experience in quoting, order processing and invoicing.

Responsibilities

• Answer incoming customer enquiries by phone, email and in person, and assist walk-in customers.
• Prepare and send accurate quotations and follow up on outstanding quotes.
• Capture and process sales orders, and generate invoices and pro-forma invoices.
• Check stock availability and liaise with production and dispatch on lead times.
• Coordinate deliveries and collections, and inform customers of order status.

Skills

Customer service

Communication

Attention to detail

Organisation

Initiative

Team player

Education

Matric (Grade 12)

Tools

MS Office

Excel

Outlook

ERP/Sage Pastel

Job description

About the company

A well-established South African manufacturer of water storage and plastic products is looking for an organised, customer-focused Sales Assistant to join its sales team in Moorreesburg. This role suits someone who enjoys working with customers, is quick with quotes and admin, and wants to grow in a busy, stable environment.

Purpose of the role

To support the sales team by dealing with customer enquiries, preparing quotations, processing orders and making sure every customer gets fast, accurate service from first enquiry to delivery.

Key responsibilities

• Answer incoming customer enquiries by phone, email and in person, and help walk-in customers.
• Prepare and send accurate quotations, and follow up on outstanding quotes.
• Capture and process sales orders, and generate invoices and pro-forma invoices.
• Check stock availability, and liaise with production and dispatch on lead times.
• Coordinate deliveries and collections, and keep customers informed of order status.
• Keep customer records, price lists and the sales database up to date.
• Deal with customer queries and complaints professionally, and escalat where needed.
• Help the sales representatives and sales manager with reports, admin and customer follow-ups.
• Help identify new sales opportunities and build relationships with existing customers.
• File and do general sales office admin.

Minimum requirements

• Matric (Grade 12).
• At least 1–2 years’ experience in a sales support, sales admin or customer service role.
• Computer literate: MS Office (especially Excel and Outlook).
• Fluent in English and Afrikaans (spoken and written).
• Experience in quoting, order processing and invoicing.

Advantageous

• Experience in manufacturing, building supplies, agricultural, plumbing or hardware sales.
• Experience on an accounting or ERP system such as Sage (Pastel), Sage Evolution or similar.
• A tertiary qualification in sales, marketing or business administration.
• A valid driver’s licence and own reliable transport.

Skills and personal attributes

• Excellent customer service and communication skills.
• Strong attention to detail and accuracy with figures.
• Well organised, able to handle several enquiries at once and meet deadlines.
• A positive, professional attitude and a team player.
• Takes initiative and follows up without being reminded.
• Comfortable working in a fast-paced environment.

Working hours

Monday to Friday, normal office hours.