Internal Sales Administrator

Time Personnel; Somerset West; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Time Personnel in Somerset West is seeking an organised Internal Sales Administrator to manage customer enquiries, process quotations and support the sales team. You will maintain CRM records, follow up on leads via email and WhatsApp, and ensure accurate order processing in HubSpot and Omni Accounts.

Fluent Afrikaans and English, strong communication, and the ability to work under pressure are essential as you build relationships and help convert inquiries into orders.

Qualifications

• Matric or equivalent qualification is required.
• Fluency in Afrikaans and English is essential.
• Experience quoting clients accurately is preferred.
• HubSpot and Omni Accounts experience is advantageous.
• Strong written and verbal communication in Afrikaans and English.
• Strong customer service ethos and ability to work under pressure.

Responsibilities

• Manage a high volume of customer enquiries via email and WhatsApp promptly and professionally.
• Assist customers with product and service information and solutions.
• Handle customer complaints professionally and resolve issues to preserve relationships.
• Capture and maintain accurate customer data in the CRM system.
• Maintain CRM activities on HubSpot, track opportunities and follow up leads within timeframes.
• Follow up on quotations to convert into confirmed orders and coordinate with internal teams.

Skills

Afrikaans

English

Quotation accuracy

HubSpot

Omni Accounts

Customer service

Work under pressure

Education

Matric or equivalent

Tools

HubSpot

Omni Accounts

Job description

Internal Sales Administrator required in Somerset West.

Are you organised, customer-focused, and experienced in internal sales? Our national client, based in Firgrove Industrial, is looking for an experienced customer liaison who will manage enquiries, process quotations, follow up on leads, handle customer queries and complaints, maintain accurate CRM records, and provide efficient day-to-day sales support.

Requirements:

• Matric, or equivalent qualification
• Afrikaans & English-speaking essential
• Ability to accurately quote clients with correct items
• Experience using Hubspot and Omni Accounts – Advantageous
• Strong written and verbal communication skills in Afrikaans and English
• Strong customer service
• Ability to work under pressure

Duties and Responsibilities:

• Manage a high volume of customer enquiries received via email and WhatsApp, ensuring all enquiries are responded to promptly, professionally and accurately
• Assist customers with product and service-related queries, providing relevant information, guidance and solutions based on their requirements
• Handle customer complaints and concerns in a professional and courteous manner, working proactively to resolve issues and maintain positive customer relationships
• Capture and maintain accurate customer information on the CRM system, ensuring all customer interactions, enquiries, opportunities and relevant details are recorded correctly
• Manage and maintain CRM activities on HubSpot, including updating customer records, tracking opportunities and ensuring leads are followed up within the required timeframes
• Follow up on sales leads and customer enquiries to identify potential sales opportunities, provide feedback and move prospective customers through the sales process
• Prepare and process customer quotations accurately using Omni Accounts, ensuring pricing, product details, quantities and customer information are correct
• Follow up on quotations with customers, answer any questions they may have and assist in converting quotations into confirmed orders
• Liaise with customers and internal teams to ensure that customer requirements are understood and orders are processed efficiently
• Maintain a high level of customer service by being responsive, professional and solutions-focused throughout the customer journey
• Assist the sales team with general sales administration, ensuring that customer information, quotations, leads and follow-ups are kept up to date.