SaaS Customer Success Lead — Hybrid (Durban)

Placements24; Durban; Hybride; ZAR 420 000 - 620 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Performance bonuses

Professional development

Durban office

Résumé du poste

Placements24 is seeking a proactive Customer Success Manager in Durban to manage a client portfolio and drive onboarding, adoption, and ongoing engagement. You will cultivate strong relationships, advocate for client success, and collaborate with Sales, Product, and Support to deliver value.

The role requires a Bachelor’s degree and at least 3 years in customer success or related roles, with strong communication skills and CRM proficiency.

Qualifications

• Bachelor's degree in a related field.
• 3+ years in customer success, account management, or client-facing roles (B2B or SaaS).
• Proven ability to build and maintain client relationships at various levels.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer success principles and data-driven insights.
• Proficiency with CRM tools (Salesforce, HubSpot) and CS platforms.

Responsabilités

• Own a portfolio of clients with onboarding, adoption, and ongoing satisfaction.
• Create tailored success plans aligned to client goals and ROI.
• Conduct regular check-ins and business reviews to identify growth opportunities.
• Proactively identify risks to retention and address them.
• Serve as liaison between clients and Sales, Product, Support teams.
• Educate clients on new features and best practices to maximize value.
• Monitor health metrics and engagement; take actions to improve outcomes.
• Gather feedback to inform product enhancements and service improvements.
• Drive upsell and cross-sell opportunities based on client needs.

Connaissances

Relationship building

Communication

Data analysis

Customer success

Formation

Bachelor's degree in Business Admin/Marketing/Communications

Outils

Salesforce

HubSpot

Description du poste

Placements24 is seeking a proactive Customer Success Manager in Durban to manage a client portfolio and drive onboarding, adoption, and ongoing engagement. You will cultivate strong relationships, advocate for client success, and collaborate with Sales, Product, and Support to deliver value.

The role requires a Bachelor’s degree and at least 3 years in customer success or related roles, with strong communication skills and CRM proficiency.