Rooms Division Leader: Luxury Hotel Guest Experience

Kerzner International; Cape Town; Presencial; ZAR 600.000 - 900.000; Jornada completa

Descripción de la vacante

One&Only Cape Town, part of Kerzner International, seeks a Rooms Manager to lead the Rooms Team in delivering personalised Guest Care and enhancing the guest experience. You will oversee guest services, valet, concierge, housekeeping, laundry and communications, ensuring a smooth operation and revenue optimisation.

The role requires strong leadership, budgeting ability and a passion for high-level service in a vibrant waterfront setting.

Formación

• BTech Degree or National Diploma in Hospitality requirements.
• 3-5 years’ experience in a comparable position in a luxury hotel operation.
• 3/4 years managerial experience in Room Division and Operations, in a 5 star environment.
• Excellent knowledge of all aspects of Rooms Division Operations; excellent organisational and administrative skills.
• Excellent guest service and problem resolution skills.
• Excellent communication skills in all aspects; professional and appropriate business appearance and presentation;
• The flexibility to meet the demands of a 24-hour operation
• And the ability to work comprehensively with spreadsheets and budgeting packages

Responsabilidades

• Coordinate the organisation and administrative functions in all areas of the Rooms Division.
• Oversee the operation and co-ordination of the operating departments through their respective department heads (Housekeeping, Kids Only, NEO Boutique).
• Provide solutions to improve problem areas and assist in implementing corrective measures.
• Assist in the preparations of the annual operations plan and achieve the profit objectives therein.
• Work closely with Accounting on follow-up items and monitor monthly P&L review and forecasting.
• Maintain procedures for security of money, guest security and emergency procedures.
• Ensure monthly financial outlooks and results are in line with budget and monitor Rooms expenses.

Conocimientos

Guest service

Problem solving

Communication

Budgeting

Educación

BTech Degree or National Diploma in Hospitality

Descripción del empleo

One&Only Cape Town, part of Kerzner International, seeks a Rooms Manager to lead the Rooms Team in delivering personalised Guest Care and enhancing the guest experience. You will oversee guest services, valet, concierge, housekeeping, laundry and communications, ensuring a smooth operation and revenue optimisation.

The role requires strong leadership, budgeting ability and a passion for high-level service in a vibrant waterfront setting.