Rooms Division Manager - Cape Town Seaboard

HotelJobs; Cape Town; On-site; ZAR 900,000 - 1,400,000; Full time

Job summary

HotelJobs in Cape Town's Seaboard region seeks an accomplished Rooms Division Manager to steer Front Office, Guest Relations, and Housekeeping to 4- or 5-star international standards.

The role requires leadership of a high-volume operation, ensuring excellent guest experiences for corporate, government, and leisure travelers while maintaining rigorous SOPs and service excellence. This is a senior leadership role with a demanding but rewarding pace.

Qualifications

• Diploma or Degree in Hospitality Management or related field.
• Minimum 5 years of management experience in a high-volume hotel (150+ rooms).
• Advanced proficiency in PMS and Microsoft Office Suite.
• Strong financial acumen, conflict resolution skills, and ability to thrive under high‑pressure schedules.

Responsibilities

• Direct and manage all Rooms Division operations, ensuring SOPs are followed and updated.
• Oversee the guest journey from pre-arrival to post-stay feedback with VIP protocols.
• Maintain rigorous oversight of room cleanliness and maintenance through daily 'white glove' inspections.
• Conduct daily briefings to coordinate arrivals, departures, and special guest requests.
• Escalation management and rapid, empathetic guest issue resolution.
• Coordinate with Security, Maintenance and F&B for seamless operations.

Skills

Leadership

Financial acumen

Conflict resolution

PMS proficiency

Education

Diploma or Degree in Hospitality Management

Tools

PMS

Microsoft Office

Job description

Upmarket Business hotel in the Cape Town Seaboard region requires a Rooms Division Manager. The successful candidate will be responsible for the strategic direction and daily operations of the Front Office, Guest Relations, and Housekeeping departments. This role requires a high‑level executive capable of managing high‑volume guest turnover while maintaining exacting 4-star and 5-star international standards for corporate, government, and leisure travelers.

Key Responsibilities:

1. Operational Excellence:
   • Direct and manage all Rooms Division operations, ensuring that Standard Operating Procedures (SOPs) are strictly followed and updated.
   • Oversee the entire guest journey ; from pre-arrival communications and VIP protocols to seamless check-out and post-stay feedback.
   • Maintain rigorous oversight of room cleanliness and maintenance through daily "white glove" inspections of guest rooms, public areas, and back-of-house facilities.
   • Conduct daily briefings to coordinate arrivals, departures, and special guest requests, ensuring 100% room readiness.
2. Financial and Revenue Management:
   • Strategic Budgeting: Assist in the preparation of the annual Rooms Division budget and provide monthly reports on financial performance.
   • Cost Control: Manage labor costs, linen inventory, and guest supplies to stay within budgeted parameters.
   • Yield Optimization: Collaborate with the Revenue Manager to implement pricing strategies, manage occupancy, and maximize RevPAR and ADR.
   • Financial Accuracy: Oversee the Night Audit process and ensure total accuracy in guest billing and departmental P&L management.
3. Leadership and Talent Development:
   • Team Mentorship: Lead, mentor, and motivate department heads and frontline staff to foster a high-performance culture.
   • Performance Management: Identify training gaps and implement service excellence programs; conduct regular performance appraisals and recruitment.
   • Inter-departmental Synergy: Ensure seamless communication between Rooms, Maintenance, Security, and Food & Beverage.
4. Guest Experience and Reputation Management:
   • Escalation Management: Act as the senior point of contact for guest concerns, ensuring rapid, empathetic, and professional resolution.
   • Reputation Analytics: Analyze Guest Satisfaction Scores (GSS) and online reviews to implement continuous service improvements.
   • VIP Relations: Personally oversee the arrival and stay requirements for VIPs, dignitaries, and long-stay guests.
5. Compliance and Safety:
   • Health and Safety: Ensure the property complies with all statutory health, safety, and hygiene regulations.
   • Security Protocols: Manage departmental security, including key control systems and guest privacy protection.

Key Performance Indicators (KPIs):

• Financial Performance: Achievement of budgeted Room Revenue, Occupancy %, and ADR targets.
• Expense Management: Maintaining departmental expenses and P&L targets within a 5% variance of the budget.
• Guest Satisfaction Score (GSS): Achieving and maintaining a minimum aggregate score of 85% on verified guest review platforms.
• Room Readiness: Ensuring 100% of rooms are inspected and released for check-in by the designated arrival time.
• Staff Development: Completion of 100% of scheduled monthly training hours for all Rooms Division staff.

Minimum Requirements:

• Education: Diploma or Degree in Hospitality Management or a related field.
• Experience: Minimum 5 years of management experience in a high-volume hotel (150+ rooms).
• Technical: Advanced proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• Attributes: Strong financial acumen, conflict resolution skills, and the ability to thrive under high‑pressure schedules.