Luxury Front Desk Agent – Guest Experience Champion

One&Only Resorts; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

One&Only Cape Town seeks a Front Desk Agent to manage check-in/check-out, guest information, and cashiering with a focus on precision and warmth. You will represent the brand’s hospitality standards and support cross-department operations to ensure personalized experiences.

The role requires at least 2 years in a 5-star setting, fluency in English, strong communication, and proficiency with OPERA/ALICE. This on-site position offers opportunities to upsell and deliver Amazing Experiences.

Qualifications

• Minimum of 2 years working experience at a 5-star establishment.
• Diploma / Degree in Hospitality / Travel & Tourism desirable.
• Fluent in English / Multilingual a plus.
• Good communication skills.
• Must be computer literate.
• Proficiency in Microsoft Office, Outlook and Opera is required.
• Excellent Guest Relations skills.
• Can do attitude.
• Must be able to multi-task.
• Must respect privacy and confidentiality.
• Must have an understanding of health and safety protocols.
• Knowledge and adherence to hotel's policy and procedures.

Responsibilities

• Check in and check out guests and manage front office duties.
• Maintain courteous and professional guest relations at all times.
• Communicate effectively across departments to ensure guest satisfaction.
• Assist with cash handling and PMS transactions.
• Upsell services to drive revenue according to program.
• Update reservations and room status in OPERA, ALICE, SAGA.
• Handle guest requests, complaints, and escalate to Manager on Duty.

Skills

Fluent English

Good communication

Multi-tasking

Privacy & confidentiality

Education

Hospitality diploma/degree

Tools

Microsoft Office

Outlook

Opera PMS

Job description

One&Only Cape Town seeks a Front Desk Agent to manage check-in/check-out, guest information, and cashiering with a focus on precision and warmth. You will represent the brand’s hospitality standards and support cross-department operations to ensure personalized experiences.

The role requires at least 2 years in a 5-star setting, fluency in English, strong communication, and proficiency with OPERA/ALICE. This on-site position offers opportunities to upsell and deliver Amazing Experiences.