Risk Prevention & Support Specialist

MSX International; Cape Town; On-site; ZAR 360,000 - 600,000; Full time

Job summary

MSX International is seeking a Risk Prevention Specialist to manage dealer warranty and service department training, audit counseling, and claim review. You will analyze claims from multiple sources to minimize chargebacks and travel to dealer locations for audits and training upon request by Warranty, ESB, FCSD, or the dealership.

The role requires strong analytical and communication skills, attention to detail, and the ability to multitask while delivering professional customer service across

Qualifications

• Grade 12 or equivalent is required; some college coursework is desirable.
• Applicable certification indicating computer literacy in MS Office is preferred.
• 1–3 years experience in Automotive Claims.
• ESP or Warranty claims program knowledge is desired.
• Mechanical automotive background is required.

Responsibilities

• Review claims in assigned groups via the OEM claim payment system to determine policy guideline conformance.
• Analyze dealer information to set audit targets and calendar.
• Utilize Ford systems to identify claim anomalies and communicate potential charge-backs.
• Provide backup support to Warranty specialist operations when needed.
• Identify process improvements and best practices; complete ad hoc reporting or dealer inquiries.

Skills

Communication

Analytical thinking

Attention to detail

Multitasking

Professionalism

Education

Grade 12

Some college coursework

Tools

MS Office

Job description

A Risk Prevention Specialist is responsible for managing dealer warranty and service department training, providing audit counseling, addressing queries related to ESB and Warranty, and reviewing claims submitted by dealerships. They handle claims from various sources such as systems, reports, and manual reviews, ensuring the accuracy of entries in the system. The specialist reviews claims data from multiple systems to mitigate the chargeback burden on dealerships and provides training and coaching. Additionally, they travel to dealer locations for audits and training upon requests from Warranty, ESB, FCSD, or the dealership.

Job Description

Review claims received in assigned sort groups via OEM's claim payment system (MCA) to determine if claim meets policy guidelines using the paper work supplied by the dealership.

Analyze dealer information to determine the claims audit targets.

Using multiple Ford systems, the RP Specialist will analyze claims data and look for anomalies. Based on this data, the RP Specialist will set a monthly calendar of audit or training targets.

Analyze various claims data to determine if claims are valid. Communicate any potential claim charge backs to dealer-based OEM business rules.

Provide backup support to Warranty specialist operations when needed.

Identify process improvements and best practices as needed.

Complete additional tasks and projects as assigned by management this is not limited to ad hoc reporting tasks or dealers inquiries.

Qualifications

Qualification and Experience

• Grade 12 or equivalent required. Some college coursework desired.
• Appropriate certification indicating computer literacy in MS Office suite.
• 1 - 3 years experience in Automotive Claims.
• Previous ESP or Warranty claims program knowledge is desired.
• Mechanical automotive background required.
• Familiarity with OASIS and ACESII is desired, but not required.
• Excellent written and verbal communication skills.
• Effective analytical and problem solving skills.
• Attention to detail is required.
• Displays professionalism and a positive attitude.
• Ability to effectively communicate with customers, managers, and coworkers.
• Ability to multitask and prioritize assignments.

Additional Information

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.