Risk Prevention & Claims Audit Specialist

MSX International; Johannesburg; Vor Ort; ZAR 240.000 - 420.000; Vollzeit

Zusammenfassung

MSX International is seeking a Risk Prevention Specialist to manage dealer warranty and service department training, audit claims, and reduce chargebacks. You will travel to dealer locations for audits and training upon request, using Ford systems and other data sources to ensure claim accuracy and improve processes.

The role requires 1–3 years in Automotive Claims, strong communication, analytical, and problem-solving skills, and a mechanical automotive background.

Qualifikationen

• Grade 12 or equivalent; some college coursework desired.
• Certification indicating computer literacy in MS Office.
• 1–3 years’ experience in Automotive Claims.
• ESP or Warranty claims program knowledge is desired.
• Mechanical automotive background is required.
• Familiarity with OASIS and ACESII is desired, but not required.
• Excellent time management and organizational skills.
• Excellent written and verbal communication skills.
• Analytical and problem solving skills.
• Attention to detail; displays professionalism and a positive attitude.
• Ability to multitask and prioritize assignments.

Aufgaben

• Review claims in assigned sort groups via MCA to determine policy guideline compliance.
• Analyze dealer information to determine claims audit targets.
• Analyze claims data to determine validity; communicate charge backs per OEM rules.
• Provide backup support to Warranty specialist operations when needed.
• Identify process improvements and best practices as needed.
• Complete additional tasks and projects as assigned by management.

Kenntnisse

Time management

Organizational skills

Communication skills

Analytical skills

Problem solving

Attention to detail

Professionalism

Multitasking

Prioritization

Ausbildung

Grade 12 or equivalent

Some college coursework

MS Office certification

Tools

OASIS

ACESII

MS Office

Jobbeschreibung

MSX International is seeking a Risk Prevention Specialist to manage dealer warranty and service department training, audit claims, and reduce chargebacks. You will travel to dealer locations for audits and training upon request, using Ford systems and other data sources to ensure claim accuracy and improve processes.

The role requires 1–3 years in Automotive Claims, strong communication, analytical, and problem-solving skills, and a mechanical automotive background.