Returns Clerk

Boardroom Appointments; Kempton Park; On-site; ZAR 134,000 - 201,000; Full time

Job summary

Boardroom Appointments seeks an experienced returns warehouse operator to manage stock at the returns area, verify quantities and conditions, and ensure documentation aligns with SOPs.

You will use multiple systems, investigate discrepancies, liaise with managers, and maintain daily WIP and KPI reporting while ensuring health, safety, and meticulous record-keeping.

Qualifications

• At least 3 years of operational experience.
• Able to read stock labels.
• Ability to check stock and documentation.
• Ability to identify discrepancies in product condition and quantity.
• Ability to pick up and move stock.

Responsibilities

• Ensure SOPs are known, understood and maintained for returns procedures.
• Understand and know how to use the various systems in the business.
• Carry out investigations for discrepancies of documentation and products.
• Communicate issues with the customer where necessary.
• Resolve all queries within 24 hours.
• Escalate unresolved queries to the respective Manager.
• Ensure the WIP report is managed daily.
• Maintain all documentation and filing.
• Draw up and manage returns reports and send to the manager/supervisor.
• Analyse returns statistics from reports and act accordingly.
• Receive and check stock at returns area against documentation for correct quantity, code, and condition.
• If a discrepancy is identified, photos are taken and escalated to the manager/supervisor.
• Handle products to maintain stock condition and packaging.
• Receive and debrief all collections as per manifest on Freight ware.
• Ensure stock is in correct locations as per system.
• Carry out administrative tasks and maintain records.
• Communicate decisions and actions to the customer.
• Keep returns area/cage secured.
• Ensure KPIs are known, measured, and reported monthly.
• Raise and close NCRs/NCPs and IOs within 5 working days.
• Maintain Health and Safety standards per Act.
• Conduct monthly checks and maintain housekeeping daily.

Skills

Operational experience

Read stock labels

Stock & documentation checks

Identify discrepancies

Move stock

Job description

• At least 3 years of operational experience
• Able to read stock labels
• Ability to check stock and documentation
• Ability to identify discrepancies in terms of product condition and quantity
• Ability to pick up and move stock

Responsibilities:

• Ensure that the Standard Operating Procedures are known, understood and maintained to ensure that the returns procedures are carried out correctly
• Understand and know how to make use of the various systems in the business
• Carry out investigations where required for discrepancies of documentation and products
• Communicate issues with the customer where necessary
• Resolve all queries within 24 hours
• Escalate all queries which cannot be resolved to the respective Manager
• Ensure that the WIP report is managed and maintained on a daily basis
• Ensure that control of all documentation is maintained at all times and all filing is up to date
• Drawing up and managing of returns reports and sending it to the relevant manager/supervisor
• Analyse returns stats from reports and use the information to action as required
• Receiving and checking of stock at the returns area against the returns documentation to ensure that the correct quantity, product code and condition is received, picked or dispatched as per the relevant Standard Operating Procedure
• Ensure that when a discrepancy is identified, photos are taken and the issue is escalated to the respective manager or supervisor
• Handle all products in a manner which maintains the condition of the stock and its packaging
• Receive and debrief all collections as per the manifest on Freight ware
• Ensure that the stock is in the correct locations as per the system
• Manage and carry out all required administrative tasks and ensure correct record keeping
• Communicate with the customer in terms of decisions and actions that need to taking
• Ensure that the returns area / cage is properly controlled and secured
• Ensure that KPIs are known, understood, measured, managed and maintained and reported on monthly
• Ensure NCRs/NCPs and IOs are raised daily Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)
• Ensure standards of Health and Safety are maintained and that the requirements of the Occupational Health and Safety Act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards on a daily basis