Dispatch Supervisor

Boardroom Appointments; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Boardroom Appointments is seeking a Dispatch Supervisor to manage warehouse dispatch operations in KwaZulu-Natal. You will ensure SOPs are followed, plan outbound stock and staff, coordinate vehicle bookings, and maintain stock integrity and documentation.

The role requires 5 years in logistics/warehouse, Matric, and a related diploma/degree beneficial. Strong planning and communication skills are essential.

Qualifications

• Matric
• 5 years of experience in logistics/warehouse
• Diploma/degree in logistics/warehouse/business management beneficial
• Knowledge of warehouse processes and packaging standards
• Knowledge of planning and organising the dispatch process
• Product knowledge

Responsibilities

• Ensure SOPs are known, understood, trained on and maintained for dispatch procedures
• Understand and use the various systems in the business
• Plan outbound stock daily according to volumes
• Plan staff requirements to manage expected volumes
• Ensure picking is planned to meet volume requirements
• Ensure sufficient materials and equipment are available
• Handle stock to maintain condition and packaging
• Investigate discrepancies in documentation, vehicles, seals or products
• Communicate issues with the customer
• Resolve all issues within 24 hours
• Arrange vehicles for dispatch when required
• Handover stock to other operations per system processes
• Ensure loading procedures are carried out correctly
• Ensure dispatched loads are secured prior to departure
• Manage daily WIP reports
• Maintain control of all documentation and filing
• Manage, monitor, action and report dispatch reports to managers
• Analyse dispatch stats to drive action
• Supervise dispatch staff and productivity
• Resource planning to meet operational requirements
• Minimize overtime to exception basis
• Dispatch staff training and on-the-job training
• Dispatch KPIs are known, measured, and reported monthly
• Proactive actions and NCR/NCP/IO processes maintained
• All NCR/NCP/IO closed within lead times (5 working days)
• Maintain Health and Safety standards per OHS Act
• Monthly checks and housekeeping
• Secure assets and maintain loss control policies
• Assets and MHE utilisation

Skills

Logistics/warehouse experience

Dispatch planning

Product knowledge

Education

Matric

Logistics/warehouse/business management diploma/degree beneficial

Job description

• 5 years of experience in the logistics/warehouse industry
• Matric
• Logistics/warehouse/business management diploma/degree beneficial
• Knowledge of warehouse processes and packaging standards applicable to the department
• Knowledge of planning and organising the dispatch process to ensure smooth running of the entire dispatch process
• Have product knowledge

Responsibilities:

• Ensure that the Standard Operating Procedures are known, understood, trained on and maintained to ensure that the dispatch procedures are carried out correctly
• Understand and know how to make use of the various systems in the business
• Ensure effective planning of outbound stock is done daily as per the volumes to be dispatched
• Ensure effective planning of staff requirements to manage volumes expected
• Ensure that picking is planned correctly in order to meet volume requirements
• Ensure that sufficient materials and equipment is available to effectively carry out the dispatch tasks
• Ensure that all stock is handled in a manner which maintains the condition of the stock and its packaging as well as any specific the requirements of the products
• Carry out investigations where required for discrepancies of documentation, vehicles, seals or products upon dispatch
• Communicate issues with the customer where necessary
• Resolve all issues within 24 hours
• Arranging of vehicles when required to ensure that vehicles are booked and available on time for dispatch of stock
• Ensure that handover of stock to other operations are controlled as per the respective system processes
• Ensure that all loading procedures, when carried out, are done so correctly as per the required procedures
• Ensure that all loads dispatched from the warehouse are properly secured prior to departure
• Ensure that the WIP report is managed and maintained on a daily basis
• Ensure that control of all documentation is maintained at all times and all filing is up to date
• Ensure all dispatch reports are managed, maintained, monitored, actioned upon and reported to the respective managers
• Analyse dispatch stats from reports and use the information to action as required
• Supervise staff and their productivity within the dispatch area
• Ensure correct and effective resource planning is done to meet operational requirements
• Ensure overtime is kept to a minimum and only required on an exception basis
• Ensure that dispatch staff have the necessary training
• Carry out on the job training where required
• Ensure that dispatch KPIs are known, understood, measured, managed and maintained and reported on monthly
• Ensure proactive actions are taken
• Ensure that all QMS procedures are implemented and maintained
• Ensure NCRs/NCPs and IOs are raised daily and staff are motivated to use the system to improve the operation
• Ensure that all NCRs/NCPs and IOs are closed off within the required lead times (5 working days)
• Ensure standards of Health and Safety are maintained as well as the requirements of the Occupational Health and Safety Act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards on a daily basis
• Ensure that the facility, stock and assets are adequately secured and that all Loss Control policies and procedures are implemented
• Ensure that assets are well maintained, accounted for and reported on as required
• Ensure that all assets and MHE are optimally utilised