Retail Team Leader

Placements24; Soweto; On-site; ZAR 167,000 - 279,000; Full time

Benefits offered by this job

Competitive wage

Career advancement

Employee discounts

Medical aid

Retirement fund

Supportive team

Job summary

Placements24 is seeking a Retail Team Leader in Soweto to guide and motivate the store team, ensuring exceptional customer service and smooth daily operations. You will mentor staff, address issues, and promote teamwork and accountability within a community-focused retail setting.

You will support the store manager with scheduling, training, and visual merchandising while maintaining a positive work environment. Flexibility for varied shifts, including weekends and holidays, is required.

Qualifications

• Experienced retail leader with potential for growth.
• Strong communication and interpersonal abilities.
• Ability to guide and coach staff and create a positive team culture.
• Willingness to work flexible shifts, including weekends/public holidays.
• Commitment to delivering excellent customer experiences.

Responsibilities

• Lead and motivate a team of store associates to meet sales and service targets.
• Assist with staff scheduling, training, and performance coaching.
• Maintain high standards of customer service at all times.
• Support management with inventory control, visual merchandising, and daily operations.
• Address customer inquiries and resolve minor complaints effectively.
• Keep the store organized, clean, and compliant with safety regulations.

Skills

Leadership

Communication

Interpersonal skills

Team motivation

Retail knowledge

Job description

About the Role

Our client is seeking an enthusiastic and dependable Retail Team Leader to guide and motivate their store team in Soweto . This role focuses on fostering a positive team environment, ensuring excellent customer service, and supporting the store manager in daily operations. You will be a key point of contact for staff, providing guidance, resolving immediate issues, and promoting a culture of teamwork and accountability. This is an excellent opportunity for an individual looking to take on more responsibility and develop their leadership skills within a community-focused retail setting.

Key Responsibilities

• Lead and motivate a team of retail associates to achieve sales and service goals.
• Assist with staff scheduling, training, and performance coaching.
• Ensure high standards of customer service are maintained at all times.
• Support store management with inventory control, visual merchandising, and operational tasks.
• Address customer inquiries and resolve minor complaints effectively.
• Maintain store organization, cleanliness, and adherence to safety regulations.

Requirements

• Previous experience in a retail environment, with demonstrated leadership potential or experience as a Senior Sales Associate.
• Strong communication and interpersonal skills.
• Ability to work collaboratively as part of a team and motivate others.
• Good understanding of retail sales processes and customer service best practices.
• Flexibility to work various shifts, including weekends and public holidays.
• A positive attitude and a commitment to providing excellent customer experiences.

Benefits

• Competitive hourly wage and opportunities for performance-based rewards.
• Pathway for career advancement within the retail sector.
• Employee discounts on a variety of merchandise.
• Comprehensive benefits package including medical aid and retirement fund.
• A supportive and engaging team environment that values contribution and development.