Retail Team Leader

Placements24; Mossel Bay; On-site; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary

Bonus potential

Staff discounts

Training & development

Collaborative culture

Career advancement

Job summary

Placements24 is seeking a motivated Retail Team Leader to guide store operations in Mossel Bay, supporting the Store Manager in driving sales, managing staff, and delivering an outstanding customer experience. You will model the brand values and lead a team to elevate customer engagement in the Mossel Bay community.

This role offers opportunities for development, recognition for performance, and a collaborative work environment focused on growth in retail leadership.

Qualifications

• Experience leading a retail team or supervising staff.
• Strong customer service focus with a passion for shopping.

Responsibilities

• Assist Store Manager in daily operations and policy adherence.
• Lead and coach a team of retail associates to hit sales targets.
• Oversee opening/closing procedures and store security.
• Support inventory management and merchandising efforts.
• Handle customer inquiries and resolve issues to ensure satisfaction.
• Contribute to training and development of the team.

Skills

Leadership

Customer service

Communication

Team motivation

Job description

About the Role

Our client is seeking a motivated and experienced Retail Team Leader to guide their store operations in Mossel Bay . In this pivotal role, you will support the Store Manager in driving sales, managing staff, and ensuring an outstanding customer experience. You will act as a role model for the team, embodying the brand's values and commitment to service excellence. This position is ideal for an aspiring retail leader looking to develop their management skills in a supportive environment, contribute to operational success, and positively influence the team's performance and customer engagement within the vibrant Mossel Bay community.

Key Responsibilities

• Assist the Store Manager in daily store operations, ensuring smooth workflow and adherence to company policies.
• Lead, coach, and motivate a team of retail associates to achieve sales targets and provide exceptional customer service.
• Oversee opening and closing procedures, ensuring store security and readiness for business.
• Support inventory management activities, including stock counts, merchandising, and maintaining stockroom organization.
• Handle customer inquiries, feedback, and resolve issues effectively to ensure customer satisfaction.
• Contribute to team training and development, fostering a positive and collaborative work environment.

Requirements

• Previous experience in a retail environment, with demonstrated leadership potential or experience as a supervisor/team leader.
• Strong customer service skills and a passion for delivering memorable shopping experiences.
• Excellent communication and interpersonal skills, with the ability to motivate and guide a team.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Basic understanding of sales performance metrics and inventory management.
• Flexibility to work varied shifts, including weekends and public holidays.

Benefits

• Competitive salary and opportunities for performance-based bonuses.
• Staff discounts on a wide range of products.
• Ongoing training and development opportunities to enhance leadership skills.
• A supportive and collaborative team culture focused on growth.
• Potential for career advancement within the retail management structure.