Retail Team Leader

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Salary incentives

Career growth

Employee discounts

Leadership training

Team culture

Job summary

Placements24 in Mahikeng seeks a motivated Retail Team Leader to guide the sales team, supervise daily store operations, and ensure outstanding customer service. You will coach staff, drive targets, and help maintain store presentation while delivering a positive, high-performing retail environment.

You will oversee daily operations, mentor staff, and implement strategies to enhance customer satisfaction and sales performance in a dynamic, retail-focused setting.

Qualifications

• Previous experience in a retail leadership or supervisory role.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of retail sales processes and operations.
• Ability to work flexible hours, including weekends and holidays.
• A proactive approach to problem-solving and driving results in the Mahikeng store.

Responsibilities

• Lead and motivate a team of retail sales associates to achieve performance goals.
• Oversee daily store operations, ensuring smooth customer flow and service delivery.
• Provide training and ongoing coaching to team members on product knowledge and sales techniques.
• Assist customers with inquiries, purchases, and issue resolution.
• Monitor sales performance and implement strategies to drive revenue growth.
• Ensure store presentation and visual merchandising standards are maintained.

Skills

Team leadership

Customer service excellence

Communication

Problem solving

Job description

About the Role

Our client is seeking a motivated and experienced Retail Team Leader to guide their sales team in Mahikeng . You will be responsible for supervising daily retail activities, coaching staff, and ensuring exceptional customer service delivery. This role requires strong leadership skills, a commitment to achieving sales targets, and the ability to foster a positive team environment. You will play a key role in operational efficiency and customer satisfaction.

Key Responsibilities

• Lead and motivate a team of retail sales associates to achieve performance goals.
• Oversee daily store operations, ensuring smooth customer flow and service delivery.
• Provide training and ongoing coaching to team members on product knowledge and sales techniques.
• Assist customers with inquiries, purchases, and issue resolution.
• Monitor sales performance and implement strategies to drive revenue growth.
• Ensure store presentation and visual merchandising standards are maintained.

Requirements

• Previous experience in a retail leadership or supervisory role.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication, interpersonal, and customer service skills.
• Strong understanding of retail sales processes and operations.
• Ability to work flexible hours, including weekends and holidays.
• A proactive approach to problem-solving and driving results in the Mahikeng store.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career advancement within the retail sector.
• Employee discounts on a wide range of merchandise.
• Comprehensive training programs for leadership development.
• A dynamic and collaborative team culture in Mahikeng .