Retail Team Lead

Placements24; Soweto; On-site; ZAR 110,000 - 165,000; Full time

Benefits offered by this job

Performance incentives

Career growth

Employee discounts

Supportive team

Training programs

Job summary

Placements24 in Soweto is seeking a Retail Team Lead to guide a team of retail associates, drive sales targets, and uphold store standards. You will train and develop staff, coordinate inventory, and ensure outstanding customer service in a fast-paced retail environment.

This role partners with the Store Manager to optimize operations, visual merchandising, and daily performance, while fostering a positive work culture.

Qualifications

• Previous experience in a retail supervisory or team lead role.
• Proven ability to lead and motivate a team.
• Strong understanding of retail sales techniques and customer service principles.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with POS systems and basic inventory management.

Responsibilities

• Lead and motivate a team of retail associates to deliver exceptional customer service and sales results.
• Assist with staff training, development, and performance management.
• Ensure the store environment is clean, organized, and visually appealing according to company standards.
• Support the Store Manager in managing inventory, including stock checks and replenishment.
• Handle customer inquiries, resolve issues, and ensure customer satisfaction.
• Process transactions accurately and efficiently at the point of sale.

Skills

Retail leadership

Customer service

Team motivation

Communication skills

Staff training

Interpersonal skills

Tools

POS systems

Inventory management

Job description

About the Role

Our client is seeking a motivated and experienced Retail Team Lead to support operations at their store in Soweto . This role is essential in providing guidance and leadership to the retail associate team, ensuring excellent customer service and efficient store operations. You will work closely with the Store Manager to achieve sales targets, maintain visual merchandising standards, and foster a positive work environment. The ideal candidate possesses strong communication skills, a passion for retail, and the ability to motivate and inspire a team. This is an excellent opportunity for an individual looking to advance their career in retail leadership within the vibrant Gauteng region.

Key Responsibilities

• Lead and motivate a team of retail associates to deliver exceptional customer service and sales results.
• Assist with staff training, development, and performance management.
• Ensure the store environment is clean, organized, and visually appealing according to company standards.
• Support the Store Manager in managing inventory, including stock checks and replenishment.
• Handle customer inquiries, resolve issues, and ensure customer satisfaction.
• Process transactions accurately and efficiently at the point of sale.

Requirements

• Previous experience in a retail supervisory or team lead role.
• Proven ability to lead and motivate a team.
• Strong understanding of retail sales techniques and customer service principles.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with POS systems and basic inventory management.

Benefits

• Competitive hourly wage with potential for performance-based incentives.
• Opportunities for career growth and advancement in retail management.
• Employee discounts on store merchandise.
• A supportive and dynamic team environment.
• Training and development programs to enhance leadership skills.