Retail Team Lead - Tembisa Outlet

Placements24; Gauteng; On-site; ZAR 220,000 - 300,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Performance bonuses

Job summary

Placements24 in Tembisa, Gauteng, seeks a Retail Team Lead to oversee daily store operations and guide a team of retail associates to meet sales and service targets. The role focuses on leadership, customer service, and operational excellence within a busy outlet.

You will train staff, monitor performance, manage inventory, and maintain store standards while ensuring a customer-centric shopping experience. This position offers growth within a dynamic retail environment.

Qualifications

• 4 years+ in retail with 1–2 years in supervisory role.
• Ability to lead, motivate and develop a retail team.
• Strong understanding of retail operations, merchandising, and inventory.

Responsibilities

• Supervise and guide a team of retail staff to achieve sales and service goals.
• Train new employees on store policies, product knowledge, and customer service standards.
• Monitor daily sales performance and implement strategies to boost revenue.
• Ensure the store is well-maintained, clean, and visually appealing, adhering to merchandising guidelines.
• Manage inventory levels, including receiving, stocking, and conducting regular stock counts.
• Address and resolve customer issues and complaints promptly and professionally.
• Assist with scheduling and managing staff breaks to ensure adequate floor coverage.
• Open and close the store as required, managing cash handling and security procedures.
• Conduct regular team meetings to communicate updates, targets, and feedback.
• Foster a positive and motivating work environment for all team members in Tembisa, Gauteng.

Skills

Leadership

Customer service

Communication

Conflict resolution

Team motivation

Retail operations

Education

High school diploma

Business degree (advantage)

Tools

POS systems

Retail management software

Job description

About the Role

Our client is seeking a motivated and experienced Retail Team Lead to oversee daily operations at their busy outlet in Tembisa, Gauteng . This leadership position is crucial for driving team performance, ensuring exceptional customer experiences, and maintaining operational excellence. As a Team Lead, you will be responsible for guiding and motivating a team of retail associates, fostering a collaborative environment, and ensuring adherence to company standards. The ideal candidate will possess strong leadership qualities, a comprehensive understanding of retail management, and a passion for delivering outstanding customer service. This role offers a significant opportunity for professional growth within a dynamic retail organisation.

Key Responsibilities

• Supervise and guide a team of retail staff to achieve sales and service goals.
• Train new employees on store policies, product knowledge, and customer service standards.
• Monitor daily sales performance and implement strategies to boost revenue.
• Ensure the store is well-maintained, clean, and visually appealing, adhering to merchandising guidelines.
• Manage inventory levels, including receiving, stocking, and conducting regular stock counts.
• Address and resolve customer issues and complaints promptly and professionally.
• Assist with scheduling and managing staff breaks to ensure adequate floor coverage.
• Open and close the store as required, managing cash handling and security procedures.
• Conduct regular team meetings to communicate updates, targets, and feedback.
• Foster a positive and motivating work environment for all team members in Tembisa, Gauteng .

Requirements

• Minimum of 4 years of experience in retail, with at least 1-2 years in a supervisory or leadership role.
• Demonstrated ability to lead, motivate, and develop a retail team.
• Strong understanding of retail operations, visual merchandising, and inventory management.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency with POS systems and retail management software.
• Ability to work flexible hours, including evenings, weekends, and public holidays.
• High school diploma required; a degree in business or a related field is a plus.
• A customer-centric approach with a commitment to service excellence.
• Resilience and ability to thrive in a fast-paced retail setting in Tembisa, Gauteng .
• Ability to perform tasks requiring physical activity, such as lifting and standing for extended periods.

Benefits

Our client offers a competitive salary, performance-based bonuses, and extensive training opportunities. Employees enjoy valuable staff discounts, potential for advancement into higher management roles, and a dynamic work environment. Be part of a company that invests in its people and provides a platform for career progression in the vibrant retail landscape of Tembisa, Gauteng . This role provides the chance to make a significant impact and grow your leadership career.